MARIA APARECIDA BOZOM ESTIMABLE

• Resolved customer inquiries and complaints efficiently, ensuring high satisfaction levels.
• Provided accurate product information and recommendations to improve customer experience.

• The nursing technician at the Material and Sterilization Center (CME) is responsible for processing health products, including cleaning, disinfection, preparation, sterilization and distribution. Working in purges, clean areas and arsenal, the professional ensures safety against hospital infections, monitoring autoclaves and handling instruments.
  
  Main Activities and Responsibilities:
  
  Purge (Dirty Area): Receipt, counting, cleaning and disinfection of materials.
  
  Clean Area (Preparation): Inspection, drying, assembly of surgical boxes and packaging.
  
  Sterilization: Operation of autoclaves and monitoring of chemical and biological tests.
  
  Arsenal: Correct storage and distribution of sterile materials to requesting sectors.
  
  Protocols: Strict compliance with Anvisa standards and institutional protocols

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• Oversaw production schedules to ensure timely delivery of products.
• Implemented process improvements that enhanced operational efficiency.
• Trained and mentored team members on safety protocols and equipment usage.