MARIA ARREDONDO
Houston,TX
Summary
Motivated professional with successful background in customer service offering advanced money handling, merchandising and team leadership abilities combined with dedicated and hardworking approach. Focused on maximizing team efficiency and customer satisfaction through training and performance improvements. Kind and knowledgeable in maintaining safe environments. Comfortable and caring for individuals. Excellent communicator with good organizational, problem-solving and conflict resolution skills. Very work driven and reliable employee.
Overview
11
11
years of professional experience
Work History
Server, Server Trainer
Snooze AM Eatery
718 W 18th St, Houston, Tx
10.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
- Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Server
First Watch
06.2018 - Current
- Operate POS terminals to input orders, split bills and calculate totals
- Satisfy customers by topping off drinks and anticipating condiments, napkins and other needs
- Collaborate with host, bus person and cook to serve up food and beverage options
- Enforce minimum age requirements for consumption of alcoholic beverages by checking identification
- Promote desserts, appetizers and specialty drinks to optimize sales
- Maximize beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences
- Complete cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations
- Provide exceptional service to high volume of daily customers
- Stock server areas with supplies before, during and after shifts
- Welcome guests with personable attitude and brought beverage orders while reviewing menu options
- Check on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales
- Communicate with kitchen staff frequently to stay up to date on supply availability and potential customer wait times
- Address concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution
- Handle food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation
- Complete opening and closing checklists to facilitate smooth restaurant operations
- Calculate charges, issue table checks and collect payments from customer
Childcare Liaison
The Mission of Yahweh
01.2021 - 11.2021
- Enforced rules to teach good manners and maintain safe environment
- Prepared meals, snacks and refreshments while accounting for dietary needs and restrictions
- Cared for children of various ages and assisted with feeding, dressing and directing activities
- Regulated children's schedules to balance rest, learning and play
- Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback
- Secured indoor and outdoor premises to protect children
- Discussed developments, behavior and concerns with parents or guardians
- Sanitized toys and tables to maintain clean, safe environment
- Assisted children in development of social, communication and problem-solving skills
- Used positive reinforcement and behavior modeling to instill discipline in children
- Maintained safe, healthy and comfortable childcare environment
Cashier
Whataburger
01.2014 - 12.2018
- Processed transactions and made change for cash payments or accepted credit cards, debit cards and gift cards
- Carefully maintained proper sanitation, health and safety standards in work areas following practices and company requirements
- Verified orders and bagged items for easy transport
- Answered customer questions about food preparation, responding to ingredient and allergen concerns
- Organized food items on serving trays and in carry-out packages
- Built brand loyalty and accomplished customer satisfaction by working well with other food service team members
- Suggested additional menu items, beverages and desserts to increase sales
- Entered requested menu items into POS terminal by modifying with substitutions and add-ons to customize orders
Education
DIPLOMA -
JERSEY VILLAGE HIGHSCHOOL
06.2014
Skills
- EARLY EDUCATION
- ACTIVITIES LEADERSHIP
- SOCIAL DEVELOPMENT
- CREATIVE ARTS TALENT
- FOOD SAFETY UNDERSTANDING
- POINT OF SALE (POS) SYSTEM OPERATIONS
- DINING CUSTOMER SERVICE
- PRICE MEMORIZATION
- CHECK PAYMENT PROCESSING
- QUALITY CONTROL
Timeline
Server, Server Trainer
Snooze AM Eatery
10.2023 - Current
Childcare Liaison
The Mission of Yahweh
01.2021 - 11.2021
Server
First Watch
06.2018 - Current
Cashier
Whataburger
01.2014 - 12.2018
DIPLOMA -
JERSEY VILLAGE HIGHSCHOOL