Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Maria Arredondo

Billings,MT

Summary

Dynamic professional with extensive experience in team management and customer service at Rocky Mountain Bank. Proven track record in enhancing workflow efficiency and compliance adherence, driving branch profitability through effective staff training and conflict resolution. Adept at building strong client relationships and maintaining meticulous records to support operational excellence. Detail-oriented Postal professional skilled in completing accurate and timely delivery of mail pieces and parcels. Proficient in electronic scanner operation to monitor and track letter and package progress. Offering many years of industry experience, including expertise in local routes and postal regulations.

Overview

11
11
years of professional experience

Work History

City Letter Carrier

United States Post Office
Billings, Montana
01.2024 - Current
  • Delivered mail efficiently across designated routes in various weather conditions.
  • Sorted and organized incoming mail for prompt distribution to residents.
  • Operated postal delivery vehicles following safety protocols and traffic regulations.
  • Provided excellent customer service by answering inquiries and addressing concerns.
  • Maintained accurate records of deliveries and undelivered mail items daily.
  • Collaborated with team members to ensure timely completion of delivery tasks.
  • Maintained professional and effective public relations with customers and community members.
  • Used portable electronic scanner to track parcels and record tracking progress.
  • Collected customs charges, postage due and C.O.D. payments.
  • Collaborated with other carriers in order to complete routes efficiently and effectively.
  • Reported any suspicious activities to supervisors immediately.

Patient Access Representative

Billings Clinic Hospital
Billings, Montana
12.2024 - 01.2025
  • Verified insurance information and collected necessary co-payments.
  • Scheduled appointments using electronic health record systems.
  • Communicated effectively with medical staff to ensure patient needs were met.
  • Maintained accurate patient records in compliance with privacy regulations.
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Answered phones promptly in a professional manner.
  • Created new patient accounts in EMR system as needed.

Branch Manager

Rocky Mountain Bank
Billings, Montana
04.2023 - 11.2024
  • Managed daily operations and ensured compliance with banking regulations.
  • Supervised staff performance and provided ongoing training and support.
  • Developed and implemented branch marketing strategies to attract new customers.
  • Coordinated team meetings to discuss goals, challenges, and performance metrics.
  • Analyzed financial reports to guide decision-making for branch activities.
  • Facilitated communication between upper management and branch staff for smooth operations.
  • Resolved customer complaints promptly to maintain positive relationships and trust.
  • Managed staff scheduling, hiring and training processes.
  • Managed and inspired team members to perform to full potential, driving branch profitability.
  • Conducted regular performance reviews for all employees in the branch.
  • Monitored financial performance of the branch on a monthly basis.
  • Assigned duties to employees and examined work for accuracy, neatness and timeliness.
  • Verified cash by balancing cash drawers and maintaining cash count records.
  • Disciplined employees to encourage compliance with company policies and procedures.
  • Participated in community events to promote brand awareness.

Branch Operations Manager

Wells Fargo
Billings, Montana
04.2014 - 03.2023
  • Oversaw staff training and development for operational excellence.
  • Implemented compliance procedures to meet regulatory standards.
  • Coordinated customer service initiatives to enhance client satisfaction.
  • Led team meetings to discuss workflow and operational updates.
  • Resolved customer complaints in a timely manner.
  • Reviewed customer account information for accuracy and completeness.
  • Provided guidance on best practices for handling difficult customers or situations.
  • Supervised daily activities of tellers, loan officers, and other personnel.
  • Coached staff on policies, procedures and performance strategies.
  • Ensured compliance with banking regulations and policies.
  • Managed branch files per recordkeeping and compliance requirements.
  • Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.

Education

Associate of Arts - General Studies

Spokane Falls Community College
Spokane, WA

Skills

  • Team management
  • Customer service
  • Conflict resolution
  • Staff training
  • Workflow efficiency
  • Time management
  • Effective communication
  • Attention to detail
  • Business development
  • Marketing
  • Record keeping
  • Customer relationship management
  • Compliance adherence
  • Performance management

Affiliations

  • regular attend Billings task force meetings

Accomplishments

  • Employee of the month at Rocky Mountain bank
  • circle of stars at Wells Fargo quarterly award multiple times

Timeline

Patient Access Representative

Billings Clinic Hospital
12.2024 - 01.2025

City Letter Carrier

United States Post Office
01.2024 - Current

Branch Manager

Rocky Mountain Bank
04.2023 - 11.2024

Branch Operations Manager

Wells Fargo
04.2014 - 03.2023

Associate of Arts - General Studies

Spokane Falls Community College

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