Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Received 2 (BPM) Because People Matter Awards
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Maria Avalos

San Antonio,TX

Summary

Highly self motivated with 21 years of customer service including six years as a catering manager at a high volume restaurant. Experience in planning and coordinating a small catering event to attending the VIP section at the Laredo Air Show. Eager to show my passion to enhance restaurant sales by creating strong customer relationships and deliver memorable experiences.

Overview

17
17
years of professional experience

Work History

Order Taker/Food Runner

H-E-B True Texas BBQ
05.2025 - Current
  • Welcome customers and provide quick and attentive service.
  • Accurately perform cash register operations to process and receive payments and issue change.
  • Demonstrate excellent multitasking skills under pressure
  • Assist in providing samples to improve daily sales in restaurant
  • Provided my expertise in a special catering event of 30 people.

Warehouse Order Selector

E-commerce Fulfillment Center
11.2021 - 05.2025
  • Contributed to a positive team atmosphere by maintaining a professional attitude and offering assistance to coworkers when needed.
  • Collaborated with team members to maintain a clean and organized work environment, ensuring optimal efficiency and safety.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.

Assistant Catering Manager

Rudy's "Country Store" and Bar-B-Q
11.2008 - 05.2016


  • Led a team of catering staff in providing exceptional service, fostering a positive work environment.
  • Coordinated closely with customers by designing custom quotes tailored to their specific needs and preferences.
  • Enhanced customer satisfaction by efficiently managing catering events and ensuring timely service.
  • Increased sales by planning more catering events by 40%

Education

High School Diploma -

J.W Nixon High School
Laredo, TX

Skills

  • Efficient time management
  • Thrive on customer service
  • Work with Kiosk and POS
  • Event coordination and execution
  • Invoices and billing

Accomplishments

  • Communicated with management to be included in the first catering event.
  • Received GOOGLE reviews from new and regular customers just by interacting with them.
  • Help solve issues in a positive and professional manner
  • Learned how to use new technology (Kiosk) to help customers feel welcome while also getting to know what they like and not like about BBQ

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Order Taker/Food Runner

H-E-B True Texas BBQ
05.2025 - Current

Warehouse Order Selector

E-commerce Fulfillment Center
11.2021 - 05.2025

Assistant Catering Manager

Rudy's "Country Store" and Bar-B-Q
11.2008 - 05.2016

High School Diploma -

J.W Nixon High School

Received 2 (BPM) Because People Matter Awards

  • Customer Service-2023
  • Spirit of H-E-B - 2022

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Maria Avalos