LAURA KOTTEN
Westminster,CO
Summary
Hardworking professional with 15+ years of experience in the Food and Beverage industry with a strong work ethic and adaptability to learn and grow. Providing genuine hospitality to establish rapport with patrons to offer positive and memorable experiences. Passionate about food ingredients and the art of wine and spirits.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Server, Bartender, Food Runner, Deli Cashier
Parisi Pizzeria, Trattoria e Vino
Denver, CO
11.2022 - 02.2024
- Welcomed guests at their arrival to walk through the dining process and offered knowledgeable recommendations about the food menu, wine and cocktail specials.
- Mixed and served beverages along with espresso machine coffee drinks according to standard recipes.
- Accurately handled money and sale transactions for to-go and catering orders, gelato, desserts and retail items.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Ensured that each guest was served courteously, quickly, and efficiently.
Wine Specialist
Carboy Winery
Denver, CO
09.2019 - 08.2022
- Educated guests about the Carboy brand, wines, club, menu and company history.
- Facilitated guest wine tastings, tours and wine club pick ups.
- Served as event captain for wine dinners and private events of multiple volumes.
- Collaborated daily with wine specialists, management and Logan Street staff to provide high quality experiences and hospitality.
- Supported all aspects of the Carboy taproom that include open and closing duties, full menu service, hosting, cleaning and stocking wine products.
- Part of original staff to open the Denver Carboy location.
Server
Angelos Taverna
Denver, CO
03.2015 - 05.2019
- Engaged with and prioritized guests while anticipating, identifying and fulfilling their needs to create a memorable dining experience.
- Contributed as a team to help out and support all areas that needed attention with a sense of urgency.
- Successfully multitasked by greeting and seating guests in a timely manner, answered phones for to-go orders and reservations, running food, and proficiently typed orders in Aloha.
- Presented passion and in-depth knowledge of the menu and ingredients while giving guests the opportunity to try something new.
Education
Bachelor of Science - Sociology + Corrections
Minnesota State University - Mankato
Mankato, MNSkills
- Positive and Professional
- Strong Work Ethic
- Teamwork and Collaboration
- Efficient Time Management
- Friendly and Effective Communication
- Adaptable and Flexible
- Responsible and Reliable
- Problem-Solving Abilities
- Personable Guest Service
- Food Safety Understanding
- Liquor, Beer, Wine, and Food Knowledge
Certification
- Colorado TIPS certified
References
References available upon request.
Timeline
Server, Bartender, Food Runner, Deli Cashier
Parisi Pizzeria, Trattoria e Vino
11.2022 - 02.2024
Wine Specialist
Carboy Winery
09.2019 - 08.2022
Server
Angelos Taverna
03.2015 - 05.2019
Bachelor of Science - Sociology + Corrections
Minnesota State University - Mankato
- Colorado TIPS certified
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