Maria Ayala
Miramar,FL
Summary
Results-driven business development and aviation professional with proven success managing high-value accounts and driving revenue growth across the LATAM region. Extensive experience in private aviation services, client acquisition, and strategic relationship management. Skilled in territory expansion, contract negotiation, and delivering tailored solutions to meet complex client needs. Strong operational foundation combined with a sales-focused mindset and customer relations. Bilingual in English and Spanish.
Overview
12
12
years of professional experience
Work History
Business Development Executive
Jetex
10.2022 - Current
- Developed strategic partnerships to enhance service offerings and market reach.
- Identified new market opportunities through comprehensive research and competitive analysis.
- Cultivated relationships with key stakeholders to strengthen client engagement and loyalty.
- Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Increased client base by identifying and pursuing new business opportunities through market research and networking.
- Built relationships with operators and agencies involved in high-demand aviation missions.
- Developed and managed logistics and rapid-response coordination in time-sensitive environments, such as Arial fire fighting Deployments.
- Established and maintained highly effective relationships with clients and industry partners to drive growth.
- Created compelling proposals that demonstrated the unique value of our products/services while addressing client needs and expectations.
- Managed a portfolio of accounts, ensuring timely delivery of products/services while maintaining high levels of customer satisfaction.
- Collaborated with cross-functional teams to identify opportunities for product improvement, driving innovation in the company''s offerings.
Manager of Stations and Operations Control
Tropic Ocean Airways
03.2019 - 06.2022
- Lead a team of subject matter experts on operational matters including weather, aircraft performance, airport feasibility, and FARs. Complete redesign, documentation, and training of airport analysis & approval process to ensure safe operations into any airport approved for operations.
- Provided leadership to 13 employees through coaching, feedback and performance management.
- Monitored staff operations to comply with administrative policies and procedures, safety rules, contracts and government regulations.
- Established employee schedules and work hours, reviewing employee timesheets to finalize payroll.
- Reviewed operational and financial reports to meet station goals and objectives.
- Delivered high level of service to customers in effort to build upon relationships for future.
- Collaborated with other individuals, including Director of Operations and Revenue Management to make sure that the department was meeting all regulatory requirements.
- Encouraged pleasant work atmosphere for employees to help team stay on track with station goals.
- Directed all day-to-day operations to provide safe and enjoyable guest experience.
- Identified client business and operational needs and introduced services to provide solutions.
- Conducted staff evaluations and determined promotions and realignments or reductions in workforce.
- Implemented standard operating procedures, training programs and office management systems to train workers and streamline workflows.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Ensured data integrity and hold all stakeholders accountable
- Exercised organizational leadership practices and communicated business vision to achieve goals.
- Collaborated with multiple departments to craft organization's mission and vision statements.
- Forecasted maintanence aircraft hours, mitigating enterprise risk and compiling performance, productivity and customer satisfaction data.
- Trained, managed and motivated employees to promote professional skill development.
- Motivated employees to share ideas and feedback.
Flight Operations Coordinator
Jet Smarter
12.2017 - 02.2019
- Automated office operations, business group correspondence, acquisition record tracking and data communications.
- Mitigated regulatory risks by obtaining documents, clearances, certificates and approvals from local, state and federal agencies.
- Adjusted flight itineraries and communicated changes for optimal safety and flow of aircraft.
- Serve as a subject matter expert on all Operational matters, including: Weather, NOTAMs, TFRs, Aircraft Performance & Feasibility, Alternate Airports, FAA Regulations, Special Event Management, Approval and coordination of incoming flight requests
- Verification of FBO/Handling services, Airport Ops Hours, Customs availability.
- Capture, log, and verify crew duty information
- Reserve hanger space for flights, as required due to snow, ice or overnight temperatures
- Coordinates with Schedule Team during Irregular Operations (IRROP) regarding trip and crew logistics
- Maintain constant and clear communication and coordination with: Scheduling Team, Client Services, Duty Manager and Revenue Management.
Customer Service Supervisor
SheltAir Aviation Services
08.2014 - 11.2017
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Addressed customer inquiries to increase customer satisfaction ratings.
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
- Prepared work schedules based on staff availability and forecasted demands to optimize personnel coverage.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Oversaw and assessed customer service staff activities to provide personnel with regular performance-related feedback.
- Mitigated escalated issues to drive customer satisfaction.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Managed team of front desk agents, supervising personnel in issue resolution.
Education
Airport Management -
Delta Connections
Hollywood, FL2009
High School Diploma -
South Broward High School
Hollywood, FL2003
Skills
- Team Oversight
- Policy Implementation
- Customer Retention
- Implementation Oversight
- Schedule Coordination
- Risk Management
- Relationship Building
- Problem Resolution
- People Skills
- Customer Service
- Critical Thinking
- Cross-Functional Collaboration
- Good Work Ethic
- Friendly, Positive Attitude
- Fluent in English and Spanish
Timeline
Business Development Executive
Jetex
10.2022 - Current
Manager of Stations and Operations Control
Tropic Ocean Airways
03.2019 - 06.2022
Flight Operations Coordinator
Jet Smarter
12.2017 - 02.2019
Customer Service Supervisor
SheltAir Aviation Services
08.2014 - 11.2017
High School Diploma -
South Broward High School
Airport Management -
Delta Connections
Education and Training
Ritz Carlton Customer Services Training