MARIA BANKS
Peoria,IL
Summary
Dedicated transportation professional with extensive experience at Illinois Central School Bus, recognized for enhancing student safety and fostering positive relationships. Dependable and safety-focused, I excel in effective communication and commercial driving, ensuring timely and efficient operations while maintaining a clean and organized environment.
Overview
20
20
years of professional experience
1
1
Certification
Work History
School Bus Driver
Illinois Central School Bus
03.2025 - Current
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Transported passengers safely along prescribed routes according to tight schedules.
- Enhanced student safety by strictly adhering to bus routes and schedules, as well as enforcing established behavior guidelines.
- Ensured proper bus equipment functionality through regular checks of lights, signals, mirrors, brakes, tires, and other essential components.
- Complied with all relevant state and federal regulations regarding school transportation services, ensuring the safety and well-being of students at all times.
- Obeyed federal, [State] and local traffic laws and regulations to enable safe transportation outcomes for participants.
- Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
- Demonstrated strict adherence to safety regulations and traffic laws to safeguard passengers.
- Adapted quickly to unexpected situations such as road closures or detours while maintaining composure under pressure to ensure timely arrivals at destinations.
- Reported vehicle maintenance and repair issues to appropriate personnel for timely resolution.
- Maintained accurate records of student pick-ups and drop-offs, ensuring proper documentation for school administration purposes.
- Collaborated with school administrators to address any behavioral issues arising during transportation effectively.
- Maintained [State] driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
Transportation Supervisor
Farmington Central Dist.265
03.2023 - 03.2025
- Managed routing, driver supervision and DOT compliance.
- Coordinated schedules and routes for drivers to ensure timely deliveries and customer satisfaction.
- Ensured proper documentation was completed accurately for all transportation operations, including driver logs, vehicle inspection reports, and accident/incident reports.
- Managed a team of drivers, providing training, guidance, and performance evaluations to maintain a high level of professionalism.
- Fostered a culture of continuous improvement within the team by encouraging feedback from drivers on ways to enhance operational efficiency.
- Addressed issues swiftly, resolving conflicts between drivers, customers, or other stakeholders effectively.
- Planned and established transportation routes, work schedules and operator assignments.
- Developed strong relationships with clients through consistent communication and excellent customer service practices.
- Enhanced safety measures by conducting regular vehicle inspections and enforcing strict adherence to regulations.
Dispatcher Clerk
Illinois Central School Bus
07.2018 - 03.2023
- Managed high-stress situations, prioritizing tasks to maintain optimal productivity levels in a fast-paced environment.
- Trained new employees on established procedures, providing ongoing mentorship for their continued growth and success within the company.
- Handled escalated customer concerns with empathy and professionalism, leading to successful conflict resolution.
- Improved customer satisfaction with timely and accurate information updates during service outages or delays.
- Provided top-notch support to field personnel by addressing inquiries and resolving issues promptly.
- Fostered positive working relationships among team members by promoting open communication and collaboration.
Patient Care Taker
Private Person
05.2016 - 07.2018
- Assisted in the coordination of patient care by scheduling appointments, managing transportation, and ensuring timely follow-up visits.
- Provided emotional support to patients and their families during difficult times, fostering strong relationships built on trust and empathy.
- Promoted optimal nutrition by preparing meals according to individual dietary requirements and preferences.
- Contributed to a positive clinical environment through effective teamwork, clear communication, and a commitment to continuous learning.
- Enhanced the overall patient experience by anticipating needs, offering assistance proactively, and addressing concerns promptly.
- Assisted patients with daily living activities for improved quality of life and increased independence.
- Maintained a clean, safe, and comfortable environment for patients, contributing to their overall wellbeing.
School Bus Driver
First Student Group
08.2005 - 05.2016
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Transported passengers safely along prescribed routes according to tight schedules.
Manager
Freedom Oil & Gas
02.2005 - 08.2006
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
Education
GED -
Adult Education
Peoria, IL05-2004
Skills
- Dependable and reliable
- Effective communication skills
- Safety-focused
- Safe driving practices
- Commercial driving
- Special needs assistance
- Punctuality
Accomplishments
- Supervised team of 25 staff members
- Able to keep Dot regulations for drivers
Certification
- Passenger Endorsement - IL Department of Motor Vehicles.
- Student Management, Discipline, and Bullying on the School Bus Training – Pupil Transportation Safety Institute.
- Commercial Driver's License (CDL) - IL Department of Motor Vehicles.
Languages
English
Full Professional
Timeline
School Bus Driver
Illinois Central School Bus
03.2025 - Current
Transportation Supervisor
Farmington Central Dist.265
03.2023 - 03.2025
Dispatcher Clerk
Illinois Central School Bus
07.2018 - 03.2023
Patient Care Taker
Private Person
05.2016 - 07.2018
School Bus Driver
First Student Group
08.2005 - 05.2016
Manager
Freedom Oil & Gas
02.2005 - 08.2006
GED -
Adult Education
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