Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Maria Bartolo

Summary

Dynamic and adaptable professional with a rich background in customer service and sales, notably at JCPenney. Excelled in data entry and account management, demonstrating exceptional attention to detail and adaptability. Proven track record of enhancing customer satisfaction, maintaining a positive attitude, and consistently achieving quality assurance standards.

Overview

8
8
years of professional experience

Work History

Delivery Driver

DHL
03.2007 - 10.2007
  • Delivered packages to customer doorsteps and business offices.
  • Read maps, followed oral and written instructions to make deliveries.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.

Verification Agent

Eastern Pacific Holdings
08.2005 - 12.2006
  • Recorded contact information of customers in internal database.
  • Posted payments to accounts and maintained records.
  • Answered questions about company offerings with knowledgeable responses about services.
  • Followed established procedures to enter and process data correctly.
  • Completed data entry tasks with accuracy and efficiency.
  • Organized, sorted, and checked input data against sales documents.
  • Verified accuracy of data entered into system.

Telemarketer

Tropical Tours
10.2003 - 08.2005
  • Answered questions about company offerings with knowledgeable responses about services.
  • Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
  • Handled high-volume telemarketing operations.
  • Recorded contact information of customers in internal database.
  • Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
  • Built relationships with customers using strong persuasion and active listening skills.
  • Followed up with customers to solicit further sales.
  • Negotiated pricing and payment terms with customers when possible to close deals.
  • Explained prices as well as answered questions and addressed concerns of customers.
  • Overcame objections using friendly, persuasive strategies.
  • Documented customer interactions and transactions, maintaining accurate records of all dealings.

Sales Associate

JCPenney
07.2003 - 10.2003
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Solved customer challenges by offering relevant products and services.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed efficient cash register operations.
  • Prioritized helping customers over completing other routine tasks in store.

Sales Associate

JCPenney
08.2002 - 07.2003
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Solved customer challenges by offering relevant products and services.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed efficient cash register operations.
  • Prioritized helping customers over completing other routine tasks in store.

Golf Cart Attendant

Eglin Golf Club
04.2002 - 07.2002
  • Prepared beverage cart daily by loading drinks and snacks.
  • Restocked and organized products for beverage cart to maintain optimum inventory.
  • Handled cash and processed payments, sorting bills, and maintaining records of transactions.
  • Maintained cart cleanliness and sanitation by washing glasses and bar equipment and wiping down menus to remove fingerprints and smears.
  • Drove safely and obeyed course regulations to avoid accidents, injuries, and game interruptions.
  • Consistently provided friendly service to promote better customer engagement.
  • Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
  • Responded to customer complaints to help resolve issues.
  • Monitored inventory and notified management of deficiencies or shortages.
  • Assisted with bussing tables and cleaning up spills.
  • Arranged tables and chairs for special occasions and events.
  • Monitored dining room inventory and replenished as necessary.
  • Answered customer questions about food and beverage items and assisted with menu selections.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.

Floral Assistant

Winn-Dixie Supermarkets
02.2002 - 03.2002
  • Prepared potted plants and bouquets based on customer requirements.
  • Maintained thorough knowledge of needs, characteristics, and varieties of flowers and greenery used in shop to inform arrangement decisions and provide information to customers.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Imparted knowledge on plants and flowers to customers.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

Sales Associate

Dollar General
03.2001 - 12.2001
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Solved customer challenges by offering relevant products and services.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Engaged with customers to build rapport and loyalty.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed efficient cash register operations.
  • Prioritized helping customers over completing other routine tasks in store.

Sales Associate

AAFES Base Exchange
11.2000 - 01.2001
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Solved customer challenges by offering relevant products and services.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Managed efficient cash register operations.
  • Prioritized helping customers over completing other routine tasks in store.

Medical Transcriptionist

Medical Transcription Specialists
10.1999 - 05.2000
  • Followed all HIPAA rules and regulations regarding patient confidentiality.
  • Attended training associated with role to improve skills and boost speed.
  • Transcribed and edited physician reports from dictation.
  • Demonstrated excellent skills to understand diverse accents and dialects.
  • Recorded information using word processing, dictation and transcription software and equipment.
  • Maintained accuracy rate for spelling and content.
  • Reviewed documentation for compliance with requirements and accuracy of information.
  • Translated medical jargon into correct terminology.
  • Corrected grammar, spelling, and syntax mistakes in medical records.
  • Referred to variety of medical sources to prevent mistakes in medical terms.
  • Maintained security and privacy of records to protect patients and providers.

Education

High School Diploma -

Crestview Senior High School
Crestview, FL
05-2000

Skills

  • Data Entry
  • Account Management
  • Email and Telephone Etiquette
  • Outbound and Inbound Calls
  • Attention to Detail
  • Adaptability and Dependability
  • Multi-Tasking
  • Quality Assurance
  • Listening Skills
  • Customer Service
  • Product Sales
  • Payment Processing

Additional Information

I would just like to explain the gap in my employment that started at a very interesting time in my life, when I suddenly lost faith in my lifelong indoctrinated beliefs and needed a break to figure things out. That time eventually led me to my husband and becoming a stay-at-home mom who also homeschools our autistic child. Now that he's a bit older, though, and little more independent, it's a good time for me to get back into financially contributing to our household. I know I had some short stays at various jobs before then, but three of those were due to relocations (including moving from one JCPenney to another, because they didn't offer transfers) and one business that had shut down. I also held one seasonal job. The rest were me being young and not wanting to continue with whatever I was doing at the time. I was still extremely dependable overall in my younger years, and I have only become much more so with age. I have always cared deeply about exceeding expectations and would greatly appreciate the opportunity to prove myself.

Timeline

Delivery Driver

DHL
03.2007 - 10.2007

Verification Agent

Eastern Pacific Holdings
08.2005 - 12.2006

Telemarketer

Tropical Tours
10.2003 - 08.2005

Sales Associate

JCPenney
07.2003 - 10.2003

Sales Associate

JCPenney
08.2002 - 07.2003

Golf Cart Attendant

Eglin Golf Club
04.2002 - 07.2002

Floral Assistant

Winn-Dixie Supermarkets
02.2002 - 03.2002

Sales Associate

Dollar General
03.2001 - 12.2001

Sales Associate

AAFES Base Exchange
11.2000 - 01.2001

Medical Transcriptionist

Medical Transcription Specialists
10.1999 - 05.2000

High School Diploma -

Crestview Senior High School

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Maria Bartolo