Maria Basulto
Watsonville,CA
Summary
Professional healthcare worker with robust experience in drawing blood and handling specimens. Known for strong team collaboration and adaptability to changing needs, ensuring efficient and reliable service. Skilled in venipuncture, patient care, and maintaining sterile environments, with focus on achieving results and high standards. Dependable and prepared to contribute to patient care and diagnostic accuracy.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Phlebotomist
Quest Diagnostics
12.2022 - Current
- Perform variety of routine blood draw
- Specimen handling and processing
- Critical thinking and problem solving
- Maintain confidentiality
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Addressed questions and concerns to educate patients on collection process and procedures.
Front Desk Agent
Seacliff Inn Aptos, Tapestry Collection by Hilton
08.2022 - 02.2023
- Increased customer loyalty with exceptional communication skills and personalized service.
- Answered customer telephone calls promptly and appropriately handled needs.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
- Maintained clean and organized front desk areas to uphold polished company image.
- Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
- Resolved guest complaints with effective problem-solving, improving overall guest experience.
Front Desk Agent
Hampton Inn and Suites
04.2021 - 09.2022
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
Cashier
Big Lots
03.2018 - 04.2021
- Greeted customers entering store and responded promptly to customer needs.
- Worked a flexible schedule
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
Certificate of Achievement - Phlebotomy
Cabrillo College
Aptos, CA03.2022
Skills
- Bilingual: English/ Spanish
- Medical Codes and Terminology
- Hard Working and Responsible
- Office Skills
- Telephone and Computer Experience
- Strong Verbal and Written Communication Skills
- Flexible
- Team player
- Patient confidentiality
- Customer service
Certification
Certified Phlebotomy Technician 1
References
Available Upon Request
Timeline
Phlebotomist
Quest Diagnostics
12.2022 - Current
Front Desk Agent
Seacliff Inn Aptos, Tapestry Collection by Hilton
08.2022 - 02.2023
Front Desk Agent
Hampton Inn and Suites
04.2021 - 09.2022
Cashier
Big Lots
03.2018 - 04.2021
Certified Phlebotomy Technician 1
Certificate of Achievement - Phlebotomy
Cabrillo College
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