Amanda Rodriguez
Dallas,TX
Summary
Experienced management with strong skills in operations and inventory with proven ability to lead teams to success, ability to handle purchase orders, sales projections and maintenance verification with accuracy and efficiency. Bilingual in Spanish and English. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
3
3
years of professional experience
Work History
General Manager
McDonald's Restaurant
04.2025 - Current
- Manage daily store operations, including inventory, purchasing and sales performance
- Reviewed sales data, made adjustments and prepared short-terms projections
- Created weekly employee schedules to ensure adequate coverage and productivity
- Verified maintenance lists and coordinated service with external vendors
- Interviewed, hired and trained new staff to meet company standards
- Oversaw cost control, quality assurance and safe work practices
- Customer Service and Conflicts Resolutions
- Developed and implemented strategic plans to achieve organizational goals.
- Directed daily operations to enhance efficiency and ensure smooth workflow.
Costumer Service/ Restaurant Shift Manager
McDonald's Restaurant
09.2023 - 03.2025
- Supervised daily operations to ensure efficient service and customer satisfaction.
- Implemented operational improvements that enhanced workflow efficiency and performance.
- Resolved customer complaints swiftly, maintaining positive dining experiences for guests.
- Assigned tasks to employees and oversaw opening and closing of restaurant.
- Oversaw cash handling procedures, maintaining accurate records and minimizing discrepancies in daily financial reports.
- Conducted regular inspections to ensure compliance with health and safety regulations.
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
Sales Representative
Royal Prestige
04.2023 - 09.2023
- Developed strong customer relationships to enhance satisfaction and loyalty.
- Analyzed customer needs to recommend appropriate products and services.
- Conducted product demonstrations to effectively showcase features and benefits.
- Trained new hires on best practices in sales techniques and product knowledge.
Education
Bachelor’s - Physical Therapy
National Autonomous University
Nicaragua02.2009
Skills
- Inventory and purchasing management
- Sales adjustments and projections
- Maintenance list verification and follow-up
- Team leadership, hiring and training
- Quality, safety and process compliance
- Resource optimization and cost control
- Bilingual: English/ Spanish
- Teamwork and collaboration
- Costumer Service , Friendly, positive attitude
- Problem-solving and attention to details
- Proactive and Multitasking
Timeline
General Manager
McDonald's Restaurant
04.2025 - Current
Costumer Service/ Restaurant Shift Manager
McDonald's Restaurant
09.2023 - 03.2025
Sales Representative
Royal Prestige
04.2023 - 09.2023
Bachelor’s - Physical Therapy
National Autonomous University