Maria Becerra
El Centro,CA
Summary
Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Responsible childcare professional experienced in guiding children and documenting learning and development. Background leading fun activities to teach new skills and encourage growth. Offers current CPR and First Aid certifications paired with in-depth knowledge of children's emotional and social development.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Cashier/Customer Service
Mother Earth Nutrition
El Centro, CA
07.2020 - Current
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Answered customer questions and provided store information.
Cashier/Customer Service
Carl's Jr.
El Centro, CA
07.2017 - 03.2021
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Helped with purchases and signed customers up for rewards program.
- Used suggestive selling techniques to promote add-on sales.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Collected payments and provided accurate change.
- Worked closely with front-end staff to assist customers.
Customer Service/Cashier
7Eleven
06.2011 - 07.2017
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Maintained cleanliness and presentation of stock room and production floor.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Informed customers of in-store promotions or pricing specials.
Receptionist/Cafeteria Volunteer
El Centro Regional Medical Center
El Centro, CA
01.2005 - 01.2007
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Supervised setup of conference rooms for meetings and office events in common areas.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Greeted visitors entering establishment to determine nature and purpose of visit.
Education
Basic Computer Skills Course -
SDSU/CalWorks
Diploma in Medical Assistant -
Kaplan College/Brightwood College
Palm Springs, CASome College (No Degree) - Child Development
Imperial Valley College
Imperial, CASkills
- Dependable
- Creativity
- Toddler Care
- Vitals
- Phone Etiquette
- Cleaning and sanitizing
- Time management skills
- Student Monitoring
- Positive Reinforcement
- Reliable
- Cheerful and energetic
- Early Childhood Education
Languages
- English - Fluent
- Spanish - Fluent
Certification
Infant & Toddler CPR Certified.
Languages
English
Professional
Spanish
Professional
Timeline
Cashier/Customer Service
Mother Earth Nutrition
07.2020 - Current
Cashier/Customer Service
Carl's Jr.
07.2017 - 03.2021
Customer Service/Cashier
7Eleven
06.2011 - 07.2017
Receptionist/Cafeteria Volunteer
El Centro Regional Medical Center
01.2005 - 01.2007
Basic Computer Skills Course -
SDSU/CalWorks
Diploma in Medical Assistant -
Kaplan College/Brightwood College
Some College (No Degree) - Child Development
Imperial Valley College
Infant & Toddler CPR Certified.
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