Maria Becerra
Summary
Experienced with maintaining accurate records and handling various office tasks efficiently. Utilizes strong organizational skills and attention to detail to manage daily administrative duties. Knowledge of office software and document management systems, ensuring effective support for team operations.
Overview
3
3
years of professional experience
Work History
Clerk
Internal Revenue Service, IRS
Ogden, UT
01.2024 - Current
- Proficient in utilizing IDRS and IAT tools such as PRP (problem resolution program), name search and QCC to effectively research taxpayer information.
- Reliably utilizes information supplied by the taxpayer or their representatives.
- Train new clerks on company procedures using the IRM effectively contributing to their integration into the team.
- Ensure confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
- Stay updated with continuously evolving tax laws to ensure accurate allocation of taxpayer payments.
- Apply individual judgment of overall case objective.
- Process incoming and outgoing mail and packages according to established procedures.
- Input data into spreadsheets and databases.
- Minimize errors in data entry by carefully inputting information into IDRS system and ISRP with great attention to detail.
- Maintain confidentiality of sensitive information, adhering strictly to privacy policies.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations..
- Learn and adapt quickly to new technology and software applications.
- Have access to multiple software systems such as IDRS, ISRP and RTR.
- Skilled in using a variety of command codes like F1, F3, F4, F5, F8, F9, F10 in connection to IDRS and ISRP.
Customer Service Cashier
Lowes Home Improvement
Ogden, UT
02.2022 - 10.2022
- Utilized POS system to handle customer cash and credit card transactions.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Learned and adapted quickly to new technology and software applications.
- Strengthened communication skills through regular interactions with others.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Engaged telephonically with customers to inform them about their orders and address their inquiries.
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Education
Associate of Applied Science - Medical Assisting
Stevens-Henager College
West Haven,UT05-2019
High School Diploma -
Fast Forward Charter High School
Logan, UT05-2017
Skills
- Filing systems
- Database entry
- Telephone etiquette
- Research
- Confidentiality
- Handling payments
- Scanning and copying
- Multitasking Abilities
- Time management
- Data entry
- Staff training
- IDRS proficient
Languages
Spanish
Native or Bilingual
Timeline
Clerk
Internal Revenue Service, IRS
01.2024 - Current
Customer Service Cashier
Lowes Home Improvement
02.2022 - 10.2022
Associate of Applied Science - Medical Assisting
Stevens-Henager College
High School Diploma -
Fast Forward Charter High School