Maria Berdecia
Myself
Davenport,IA
29
years of professional experience
Customer-Focused Professional experienced in retail, operations, and customer service. Delivered high-quality care and created positive shopping experiences through strong communication, organization, and interpersonal skills. Bilingual in English and Spanish, with a collaborative approach that enhances client well-being and supports diverse teams.
Work History
In-Home Caregiver
19 Years 4 Months- Delivered dependable, compassionate service while adapting to daily responsibilities and changing needs.
- Facilitated clear communication among clients, families, and medical professionals to ensure cohesive care.
- Coordinate schedules, appointments, medications, and daily routines with strong attention to detail.
- Demonstrate patience, empathy, and excellent interpersonal skills.
- Exhibited patience, empathy, and strong interpersonal skills to build trusting relationships with clients.
- Use critical thinking and problem-solving skills to respond appropriately to emergencies and changing circumstances.
- Maintain clean, safe, and organized environments.
- Provided personalized care and support to clients, enhancing daily living activities.
- Assisted clients with mobility and transportation, ensuring safety and comfort.
Bilingual Interpreter
1 Month- Provided accurate English/Spanish interpretation and translation services.
- Interpreted conversations and oral instructions to facilitate clear communication among participants.
- Reviewed and translated documents, forms, and technical materials to ensure accuracy and clarity.
- Provided consecutive and first-person interpretation by telephone to support effective dialogue.
Census Field Supervisor
4 Months- Led and supported a team of 35 enumerators to ensure accurate data collection.
- Oversaw payroll and tracked employee progress to enhance field operations.
- Scheduled work areas, planned daily routes, and managed workloads efficiently.
- Reviewed collected information for accuracy and completeness.
- Resolved customer and field issues professionally, including difficult interactions and inaccessible addresses.
- Coached team members through guidance and performance feedback to improve effectiveness.
- Maintained confidentiality and compliance with required privacy standards.
- Used strong organizational and communication skills in a fast-paced public-facing environment.
Respite Worker
3 Years 6 Months- Provided dependable support while responding to individual client needs.
- Maintained accurate records of client care, condition, progress, and concerns to support tailored service delivery.
- Communicated respectfully with clients and families.
- Prepared nutritious meals and snacks while ensuring a clean and safe environment for clients.
- Assisted clients with daily activities and mobility needs to promote independence and well-being.
- Displayed patience and compassion while assisting clients with their needs.
Transportation Manager
6 Months- Supervised daily delivery operations, ensuring accurate schedules and records to enhance operational efficiency.
- Supervised daily delivery operations and maintained accurate schedules and records.
- Forecast staffing requirements and coordinated workloads based on daily demand.
- Communicated professionally with customers, drivers, and supervisors regarding deliveries, delays, and schedule changes.
- Oversaw hiring and training of 100 new employees, building a skilled workforce to meet delivery demands.
- Oversaw hiring and training of 100 new employees.
- Built long-term customer relationships through prompt and courteous service.
- Prepared performance and monthly cost reports for executive team, providing insights to inform strategic decision-making.
On-Site Manager
3 Months- Supervised up to 250 employees, aligning staffing levels with customer requirements to optimize operations.
- Coordinated staffing, scheduling, production, safety, and quality activities to ensure seamless operations.
- Implemented quality and efficiency improvements while meeting demanding production and safety goals.
- Maintained strong customer service and productive relationships with client organizations.
- Collaborated with Human Resources to address staffing and production changes.
- Supported employee training and performance improvement.
- Worked with Human Resources to respond to changing staffing and production needs.
- Implemented quality and efficiency improvements to consistently meet production and safety goals.
Logistics Clerk
1 Year 8 Months- Coordinated shipment schedules and carrier assignments to ensure timely delivery.
- Facilitated communication among dispatchers, warehouses, suppliers, carriers, and customers to resolve issues and streamline operations.
- Prioritized order accuracy, security, and on-time pickup and delivery.
- Maintained accurate shipping records and updated databases with carrier information.
- Received imported goods and verified product condition and quantities.
- Prepared documentation for shipment claims.
- Provided shipping and delivery updates to customers and suppliers, enhancing transparency and satisfaction.
Aircraft Mechanic / Military Police
9 Years 2 Months- Executed mechanical, preventive, and corrective maintenance to ensure optimal aircraft performance.
- Led teams in security, safety, and installation operations, enhancing operational readiness.
- Maintained compliance with established safety and operational requirements.
- Oversaw monitoring of equipment and systems, ensuring compliance with safety standards.
- Supervised teams supporting security, safety, and installation operations.
- Assisted with safety risk management, hazard analysis, and emergency procedures.
- Worked independently and as part of multidisciplinary teams in high-responsibility environments.
- Developed strong problem-solving, decision-making, communication, and leadership skills.
Education
Associate of Arts - Business Administration
Business Administration Diploma - Business Administration
GPA: Top 2% of class
Skills
Customer service
Retail organization
Bilingual communication
Conflict Resolution
Inventory management
Time management
Problem solving
Progress documentation
Communication skills
Microsoft Office
First aid and safety
Team leadership
Housekeeping tasks
Diversity engagement
Creative Engagement
Nutritional Support
Environmental Safety
Transportation management
Compassionate care
Emergency Response
Home Management
Meal preparation
Verbal & Written Communication
Microsoft Word
Excel & Outlook
Documenting progress
Care management
Personal Care Support
Behavior management
Timeline
Bilingual Interpreter
ITEK Interpreting
12.2021 - 01.2022Read More
Census Field Supervisor
U.S. Census Bureau
07.2020 - 11.2020Read More
Respite Worker
Inland Respite
03.2016 - 09.2019Read More
Transportation Manager
Red Delivery Guy
12.2010 - 06.2011Read More
On-Site Manager
Select Staffing
07.2010 - 10.2010Read More
Logistics Clerk
Penske Logistics
11.2007 - 07.2009Read More
In-Home Caregiver
Myself
04.2007 - CurrentRead More
Aircraft Mechanic / Military Police
U.S. Navy
08.1997 - 10.2006Read More
UEI
Business Administration Diploma from Business Administration
Read More
Westwood College
Associate of Arts from Business Administration
Read More
Additional Qualifications
- Bilingual English/Spanish
- Excellent customer service and interpersonal skills
- Comfortable working with people from diverse backgrounds
- Strong organizational and time-management abilities
- Dependable, patient, and adaptable
- Quick learner with strong attention to detail
- Experienced working independently and as part of a team
- Enthusiastic about arts, crafts, creativity, and helping customers