Maria Bermejo
San Antonio
Summary
Pursued opportunities to gain valuable experience and contribute skills toward team success. Demonstrated understanding of traffic and routing protocols and regulations. Adapted quickly to new concepts, thriving in high-pressure environments while articulating ideas effectively.
Overview
29
29
years of professional experience
Work History
Vehicle Registration Services
- Helping customers with any questions they might had with DMV paperwork. My responsibility was to help the customer regarding their license plates, Yearly sticker, Transfer ownership, Renewals.
- Answering phone calls & keeping files up to date.
- Traveled to DMV dealership
Customer Service Representative – Ally Bank (Salesforce CRM)
Alorica c/o Ally Bank
San Antonio, TX
01.2025 - Current
- Assisted customers with debit card services, including activation, replacements, and transaction inquiries
- Resolved account-related issues such as billing discrepancies, unauthorized transactions, and account access
- Utilized Salesforce CRM to document customer interactions, track cases, and ensure timely follow-ups
- Provided guidance on online banking features, mobile app usage, and account management
- Maintained account security by verifying customer information and following compliance procedures
- Handled high call volumes while delivering professional and empathetic customer service
- Met performance metrics including call resolution time, customer satisfaction, and accuracy
- Collaborated with internal departments to resolve complex customer concerns efficiently.
Dermatologist: The DermBar (Ontario California)
01.2024 - 01.2025
- Greeted and assisted visitors in a professional and friendly manner
- Managed high-volume incoming calls and directed them appropriately
- Scheduled appointments and maintained accurate calendars
- Handled customer inquiries and resolved issues efficiently
- Maintained organized records and updated client information
- Processed payments and handled basic bookkeeping tasks
- Coordinated office activities to ensure smooth daily operations
- Bilingual (English/Spanish)
- Experience with CRM systems (like Salesforce)
- Cash handling or billing
- Call center experience (over 5 years)
Aircraft spruce Specialty
01.2020 - 01.2024
- Customer -Centric Approach: Active listening, suggestive selling, and order verification.
- Multitasking: Efficiently manage phone and email communications in a fast-paced environment.
- Problem-Solving: Address customer inquiries and issues promptly and effectively.
- Team Collaboration: Work cohesively with colleagues in Purchasing, Returns, and accounting departments.
- Product Knowledge: Continuous learning about aviation parts and components.
- Inbound Calls: 60-100 calls a day, answering questions about aircraft parts, accessories, or manuals, order placement, verification, and tracking, returns, exchanges or troubleshooting.
- Contacted customers: To solve declined of failed payment transaction in a professional matter.
- Programs and Software:
- Phone system, outlook, and internal order system (ERP/CRM).
- Bilingual: English and Spanish
Alto Systems Inc.
01.2018 - 01.2019
- Traffic Coordinator
- Logistics
- Routing/Shipping
- Traffic & Routing Coordinator. Los Angeles Int’l Distribution Center.
- Order Log & Printed in LADC; sorted orders by start ship date (30 days advance), reviewed during daily meeting.
- Order Routing; routing orders as indicated on shipping guides, contacted trucking company to schedule & followed up to ensure load pick done in a timely fashion, review guides & update database as indicated on guides prior to shipment.
- While reviewing routing guides assisted Shipping Supervisor with information pertinent to order such as, label placement, pallet height, and/or any info necessary, etc.
- Performed a full range of office administrative responsibilities; typed business correspondence, spreadsheets and reports.
- Acted as the Interim Office Manger & maintained confidential files, updated customer data base, scheduled meetings and made travel arrangements. Assisted Office Manager with distribution checks to warehouse, communicated with temp agencies as instructed by Management.
- Managed a multi-line telephone system, effectively screening and directing incoming telephone calls to staff members.
- Processed mail, filled, and organized.
Customer Service & Account Coordinator. Processing Distribution Services, Inc.
01.1998 - 12.2005
- Shipping and Receiving; Quality Control, Billing and Data Entry
- Created shipping labels
- Managed our filling system
- Communicated with Vendors & Customers to arrange for pickups and delivery of goods.
- Scheduled pickups & routed via email & phone
- Performed a full range of office administrative responsibilities; typed business correspondence, spreadsheets and reports.
- Maintained confidential files, updated customer data base, scheduled meetings and made travel arrangements.
- Managed a multi-line telephone system, effectively screening and directing incoming telephone calls to staff members.
- Processed mail, filled, and organized.
Education
High School Diploma -
Riverside City College
Riverside, CASkills
- Bilingual (English/Spanish)
- Computer Proficient (Microsoft Word and Excel)
- Multi-line phone systems
- Detail oriented
- JD Edwards
- CRM System
- Salesforce, LexisNexis
- EDI orders
- WMS/Financial Suits and Epic-ore program
- Coordinate In / Outbound Shipments
Timeline
Customer Service Representative – Ally Bank (Salesforce CRM)
Alorica c/o Ally Bank
01.2025 - Current
Dermatologist: The DermBar (Ontario California)
01.2024 - 01.2025
Aircraft spruce Specialty
01.2020 - 01.2024
Alto Systems Inc.
01.2018 - 01.2019
Customer Service & Account Coordinator. Processing Distribution Services, Inc.
01.1998 - 12.2005
Vehicle Registration Services
High School Diploma -
Riverside City College