Alexia Barraza
Glendale,Arizona
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
4
4
years of professional experience
Work History
Department of Economic Security
01.2021 - 09.2024
- Make outbound calls and answer inbound calls
- Budget income for employment
- Interview employees to determine eligibility of benefits
- Document all client information in the company database
- Communicate with internal departments regarding client cases such as questionable client circumstances, expenses, and income
- Provide clients with resources such as state programs and assist them in filling out their benefits applications
- Translate documents from Spanish to English for co-workers and clients
- 4 years of experience with medical coding
- 4 years in data entry and using multiple systems at once
- Skills:
- Positive and energetic
- Ability to communicate clearly
- Ability to multi-task and manage time effectively
- Pays attention to detail, grammar, and spelling accuracy
- 4 years in medical insurance/ medical office experience
Education
High school diploma -
Central High School
Phoenix, Arizona01.2015
High school diploma - undefined
Eastpoint High School
Tucson, Az01.2018
Skills
- 4 years of experience working in customer service and call center
- 4 years of experience in billing
- Experienced in Microsoft office such as word, excel, outlook, and PowerPoint
- Honest, hardworking, fast learner, team player, and organized
- Bilingual (English/Spanish)
- Ability to use multiple programs
- Able to type 40 WPM with high level accuracy
- 4 years processing medical claims
- Proficient in computers skills including MS office and internet search
- Able to work under pressure to meet deadlines
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
Languages
Spanish
Full Professional
Timeline
Department of Economic Security
01.2021 - 09.2024
High school diploma - undefined
Eastpoint High School
High school diploma -
Central High School
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