Maria Bezerra
Anna
Summary
Developed strong communication and interpersonal skills in fast-paced customer service environment. Demonstrated ability to manage multiple tasks and provide exceptional service to guests. Seeking to transition into new field where these skills can be effectively utilized and expanded.
Overview
1
1
Language
4
4
years of professional experience
Work History
Front of House Employee
Chick-fil-A
Anna, TX
03.2026 - Current
- Delivered exceptional customer service in fast-paced environment, ensuring positive dining experiences.
- Operated POS system accurately, processing orders and managing payments efficiently.
- Collaborated with team members to maintain cleanliness and organization of dining area.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Helped guests at tables when in need of assistance.
- Established welcoming atmosphere by greeting each guest warmly.
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
Farm Hand
Carter Agrisystems
Lund, NV
04.2025 - 08.2025
- Operated various farm machinery including tractors, rakes, and skid steers, loaders and backhoes. for efficient land cultivation and crop production.
- Maintained farm machinery to ensure operational efficiency, preventing downtime during critical planting and harvesting periods.
- Collaborated with other farm workers to complete tasks efficiently according to established schedules and protocols.
- Operated and maintained farm machinery, ensuring optimal performance and safety compliance.
- Assisted in planting, cultivating, and harvesting crops to meet production schedules.
Farm Hand
Carter Agrisystems
Lund, NV
06.2024 - 07.2024
- Operated various farm machinery including tractors, rakes, and skid steers, loaders and backhoes. for efficient land cultivation and crop production.
- Maintained farm machinery to ensure operational efficiency, preventing downtime during critical planting and harvesting periods.
- Collaborated with other farm workers to complete tasks efficiently according to established schedules and protocols.
Sports Medicine Trainer
Walnut Grove High School
Frisco, TX
08.2023 - 05.2024
- Provided emergency care, first aid and initial evaluations for any injury occurring on field, during practice or while exercising.
- Assisted with rehabilitation and exercise plans to aid healing, build strength and prevent further injury.
- Provided medical coverage for away meets and tournaments.
Host
Fogo De Chao
Plano, TX
01.2023 - 05.2024
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Assisted managers with quickly resolving service- and food-related issues.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Answered customer questions about hours, seating, and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
Host
Olive Garden Restaurant
Prosper, TX
09.2022 - 01.2023
- Monitored seating area and checked restrooms regularly to keep spotless.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
Education
Student
Walnut Grove High School
Prosper, TXAssociate of Science -
Utah State University
Logan, UT05-2029
Skills
- Creative problem solving
- Strong organizational skills
- Bilingual - Portuguese
- Listening
- Multi-tasking
- Presentation
- Customer Service
- Strong work ethic
- Customer service
- Team player attitude
- Problem-solving
- Phone etiquette
Accomplishments
- Received the trainer of the year award for Walnut Grove High School in 2024.
- Lead trainer for Walnut Grove High School training staff.
- Collaborated with Rock Hill Varsity teams in the development of player health and provided care to injured athletes.
Languages
Portuguese
Professional Working
Timeline
Front of House Employee
Chick-fil-A
03.2026 - Current
Farm Hand
Carter Agrisystems
04.2025 - 08.2025
Farm Hand
Carter Agrisystems
06.2024 - 07.2024
Sports Medicine Trainer
Walnut Grove High School
08.2023 - 05.2024
Host
Fogo De Chao
01.2023 - 05.2024
Host
Olive Garden Restaurant
09.2022 - 01.2023
Student
Walnut Grove High School
Associate of Science -
Utah State University