Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information - Fluent Languages
Languages
Timeline
Generic

MARIA BOURNIAS

Astoria,New York

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

23
23
years of professional experience

Work History

Administrative Assistant/Data Analyst

DocGo
02.2022 - Current
  • Design and create meaningful data visualizations to report and communicate insights
  • Collect and assimilate data from multiple sources both internal and external
  • Provided administrative support to the department of one of the largest publicly traded health organization in New York City
  • Created forms and reports for prospective vendors to reduce the vendor vetting and on-boarding process
  • Communicated with clients about timelines and answered any questions.

311 Customer Service Representative (Contract)

Expedia Solutions
11.2021 - 02.2022
  • Provides day-to-day customer service needs, inputting work orders, dispatching city staff to customers as required and following up with customers to ensure that work orders were completed to their satisfaction while providing excellent customer service
  • Answers incoming requests in a friendly manner, responds to routine questions and takes complaints from the general public; inputs and/or logs information received into the call center's communications and computer equipment; directs requests to the appropriate department or agency for further action
  • Performs follow-up on a variety of requests for information or public complaints; gives out information of a routine nature; refers inquiries to other sources as required; receives and answers minor operation problems for users
  • Operates computer and telecommunication equipment; performs related routine clerical work; refers technical operation problems to appropriate personnel
  • Assists with other CallCenter duties, such as emergency operations, special projects, and training responsibilities or other similar tasks.

Executive Assistant to the CEO/ Property Manager

Marathon Energy/Mega Management Corp.
10.2011 - 02.2020
  • Managed the CEO calendar, including scheduling multiple daily meetings and speaking engagements
  • Responded swiftly to CEO requests for information by liaising with other internal teams to gather inputs
  • Processed and managed all building service requests, updated tenant contact information, researched past due invoices, and set up new vendors in system
  • Provided excellent customer service, maintained resident records
  • Collected rents, secured bank deposits, processed apartment security deposits and managed accurate application files
  • Prepared new resident leasing documents, managed file database and property operations.

Property Manager

GC Technical Construction Corporation
02.2001 - 10.2011
  • Coordinated all property management, maintenance, development and construction activities associated with the daily operations of properties to ensure increased revenue and general performance is in line with company policies and standards
  • Reported property income, billed monthly charges and utilities while collecting and maintaining zero delinquency
  • Converted all handwritten reports, paperwork and record keeping into appropriate computer-based MS applications
  • Developed and maintain strong relationships with property owners, tenants, vendors, and contractors
  • Managed all administrative tasks, including work orders, service requests, rent and expense payments, property maintenance, and vendor compliance requirements.

Education

Bryant High School
Long Island City, NY
06.1988

Skills

  • Microsoft Office - 10 years
  • Problem-Solving - 10 years
  • Customer Service - 10 years
  • Time management - 10 years
  • Written and oral communication, negotiation skills - 10 years

Accomplishments

  • Accomplished improvement through actions.

Additional Information - Fluent Languages

Greek

Languages

Greek
Native or Bilingual

Timeline

Administrative Assistant/Data Analyst

DocGo
02.2022 - Current

311 Customer Service Representative (Contract)

Expedia Solutions
11.2021 - 02.2022

Executive Assistant to the CEO/ Property Manager

Marathon Energy/Mega Management Corp.
10.2011 - 02.2020

Property Manager

GC Technical Construction Corporation
02.2001 - 10.2011

Bryant High School

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MARIA BOURNIAS