Maria Bowden
Kissimmee
Summary
Professional Accounts Receivable Specialist with extensive experience in recovering consumer accounts, conducting account audits, and providing customer service. Strong leadership skills, excelling both independently and as a team player. Meticulous attention to detail for quick and efficient work. Seeking a new full-time opportunity in the Fintech or Saas industry, eager to join a company that offers room for growth. Working from a home office, excited to become a valuable addition to your organization.
Overview
12
12
years of professional experience
Work History
Credit Representative
Sunbelt Rentals, Inc.
11.2022 - Current
- Contacting commercial business clients to obtain payment status of open and outstanding invoices to reduce delinquency.
- Working with sales representatives and profit center to resolve rental and invoice disputes, such as tax and insurance issues.
- Communicating with clients' Accounts Payable to ensure receipt of valid invoices and assist with payment posting via electronic payment portal, ACH or check to a lockbox.
- Obtaining valid or updated purchase order numbers from Project Managers for timely payment posting.
Recovery Claims Associate
Sedgwick
05.2022 - 11.2022
- Handled assigned diaries and claims requiring billing, auditing, adjustments, and recovery of outstanding dollars from at-fault parties.
- Provided exceptional customer service by addressing inquiries promptly and resolving issues professionally.
- Followed up with customers on unresolved issues.
- Made contact with insurance carriers to discuss policies and individual claimant benefits.
Collections Specialist
JPMorgan Chase & Co.
04.2020 - 06.2022
- Improved customer payment compliance through negotiating mutually agreeable repayment plans.
- Provided superior customer service while addressing account concerns promptly.
- Handled accounts that fell into charge-off status.
- Negotiated and discussed settlement options with stakeholders.
- Worked in call center environment handling manual and automatically dialed outbound calls.
Senior Collections Specialist
Morgan & Morgan, P.A.
05.2017 - 10.2018
- Generated billing statements for clients with outstanding expenses due via Client Profiles and Salesforce.
- Updated Excel spreadsheets with overdue accounts.
- Employed advanced skip tracing tools to locate debtors with updated address details.
- Handled various office duties including scanning, faxing, and data entry.
Collections Representative
Consumer Portfolio Services
09.2013 - 05.2017
- Managed a portfolio containing more than 300 overdue accounts on a monthly cycle for auto finance firm.
- Achieved successful recovery of payments up to 120 days late.
- Educated customers on simple interest loans as well as provide general financial advice
- Utilized various skip tracing tools to reach unresponsive customers.
Education
Accounting And Finance
Coursera
Skills
- Accounts Receivable (AR)
- Business-to-Business (B2B)
- Reconciliation
- Microsoft Office
- Microsoft Excel
- QuickBooks Online
Timeline
Credit Representative
Sunbelt Rentals, Inc.
11.2022 - Current
Recovery Claims Associate
Sedgwick
05.2022 - 11.2022
Collections Specialist
JPMorgan Chase & Co.
04.2020 - 06.2022
Senior Collections Specialist
Morgan & Morgan, P.A.
05.2017 - 10.2018
Collections Representative
Consumer Portfolio Services
09.2013 - 05.2017
Accounting And Finance
Coursera
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