Maria Brantley
Beaufort,SC
Summary
Dynamic professional with a proven track record at South Carolina DHEC, enhancing wellness through expert breastfeeding support and comprehensive nutritional counseling. Excelled in high-stress customer service roles at Walmart, demonstrating exceptional problem-solving skills and computer proficiency. Achieved notable participant satisfaction, contributing to a culture of health and customer loyalty.
Overview
6
6
years of professional experience
Work History
WIC Nutritionist II
South Carolina DHEC
12.2022 - 06.2024
- Promoted a culture of wellness within the organization through regular staff trainings on various health topics.
- Performed breastfeeding assessment and provided participant-centered counseling to help mother initiate breastfeeding, establish milk supply and exclusively breastfeed and continue breastfeeding.
- Provided exceptional customer service by actively listening to client concerns, empathizing with their struggles, and offering practical solutions.
- Identified and referred participants to health care community to address issues or concerns beyond scope of practice.
- Obtained and assessed health history information, dietary intake and blood work data from WIC participants to determine nutritional and medical risks for program enrollment.
- Implemented, updated and closed care plans for participants with minimal nutrition or health concerns.
- Managed approximately 30 incoming calls, emails, and faxes per day from customers.
Cashier Team Lead
Walmart
08.2018 - 09.2022
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Customer Service Representative
Walmart
08.2018 - 09.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Science - Public Health
University of South Carolina Beaufort
Okatie, SC05-2020
High School Diploma -
Estill High School
Estill, SC05-2017
Skills
- Breastfeeding support
- Infant feeding
- Customer service
- Call center experience
- Computer proficiency
- Microsoft Excel
Timeline
WIC Nutritionist II
South Carolina DHEC
12.2022 - 06.2024
Cashier Team Lead
Walmart
08.2018 - 09.2022
Customer Service Representative
Walmart
08.2018 - 09.2022
Bachelor of Science - Public Health
University of South Carolina Beaufort
High School Diploma -
Estill High School
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