Maria Brianza
Layton,Utah
Summary
Results-driven Customer Support Specialist with 8 years of experience in customer relations, conflict resolution, and problem-solving. Committed to delivering exemplary service and ensuring customer satisfaction in a fast-paced environment.
Overview
9
9
years of professional experience
Work History
Customer Support Specialist
JetBlue Airlines
Salt Lake City, Utah
03.2016 - 10.2024
- Resolved customer inquiries and complaints, achieving prompt and satisfactory resolutions.
- Assisted customers with flight bookings and changes via phone and online platforms.
- Maintained up-to-date knowledge of airline policies, procedures, and travel regulations to provide accurate information and support.
- Educated customers on JetBlue's services, promotions, and loyalty programs to enhance customer understanding and engagement.
- Maintained up-to-date knowledge of company products, services, policies, and procedures.
Education
High School Diploma -
Bonneville High School
Ogden, UT05-2006
Skills
- Customer relations
- Customer engagement
- Technical support
- Payment processing
- Communication skills
- Conflict resolution
- Problem solving
- Analytical thinking
- Decision-making
- Time management
- Bilingual communication
- Empathy and patience
Languages
Spanish
Professional
Timeline
Customer Support Specialist
JetBlue Airlines
03.2016 - 10.2024
High School Diploma -
Bonneville High School