Maria Bueno
Paterson
Summary
I was so pleased to work as a store manager at Macys finish line. I love working with employees to help them grow within team environments, and I love creating positive experiences for customers. As someone who is highly experienced with hiring, training and creating environments in which employees can thrive, I'm excited to help Customers I also have experience with creating and maintaining store layouts that make the shopping experience easier and more pleasant for customers. By combining my previous experience at macys I can help the store continue to financially grow and be a pillar of the community for employees and customers.
Overview
9
9
years of professional experience
Work History
Telemarketing Sales Representative
Northeast Energy Conservation Inc
08.2024 - 12.2024
- Contributed to the development of new sales scripts by incorporating successful tactics gained from experience and industry trends.
- Answered calls, took messages, and transferred calls to correct individuals.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Maintained a high level of accuracy when inputting customer data into company CRM systems, ensuring proper tracking of leads and sales conversions.
- Maintained up-to-date knowledge of industry trends, competitor offerings, and regulatory changes by attending webinars and reading relevant articles.
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Completed daily cold calling and outreach to build sales pipeline.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
Store Manager
Macys Finish Line
06.2019 - 11.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Cashier, Sales
Chipotle Mexican Grill
05.2018 - 09.2018
- Conduct all transactions involving gift cards, refunds, and store credit
- Handle cash and card operations
- Answer store phone and offer assistance accordingly
- Greet customers and resolve customer inquiries
Cashier
Chipotle Restaurant
02.2016 - 06.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
helper
Lorenzo Food Group
01.2017 - 08.2017
- Prepped and assembled [how many] gourmet sandwich box lunches daily
Education
High School Teaching
East Side High School
Paterson, NJ09.2019
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Kingsbridge International High School
bronx, NY06.2019
Skills
- Customer Service
- Retail
- Phone Skills
- Cash Handling
- Active listening
- Communication
- Computer skills
- Customer service
- Interpersonal skills
- Leadership
- Management skills
- Problem-solving
- Time management
- Transferable skills
- English-Spanish
Languages
Spanish
Native or Bilingual
Timeline
Telemarketing Sales Representative
Northeast Energy Conservation Inc
08.2024 - 12.2024
Store Manager
Macys Finish Line
06.2019 - 11.2023
Cashier, Sales
Chipotle Mexican Grill
05.2018 - 09.2018
helper
Lorenzo Food Group
01.2017 - 08.2017
Cashier
Chipotle Restaurant
02.2016 - 06.2018
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Kingsbridge International High School
High School Teaching
East Side High School
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