Summary
Overview
Work History
Education
Skills
Timeline
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Maria Burrows

Williamstown,NY

Summary

Result-driven FSR with strong background in customer service, financial planning and sales. Agile with excellent communication and analytical skills and in-depth understanding of financial products and services. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience

Work History

Financial Service Representative

Empower Federal Credit Union
09.2017 - Current
  • Responded to inquiries from clients and provided financial advice to drive fiscal growth.
  • Advised clients on favorable investment opportunities to meet established financial goals.
  • Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
  • Assisted customers in understanding loan terms and conditions to make informed decisions.
  • Developed strong relationships with customers through high levels of customer service.
  • Collaborated with other departments to promptly process loan applications.
  • Submitted loan applications to underwriter for verification and recommendations.
  • Originated, reviewed, processed, closed, and administered customer loan proposals.

Front End Supervisor

Price Chopper Supermarkets
07.2014 - 03.2018
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Monitored cash drawers and checkout stations to verify adequate cash supply.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Trained team members in successful strategies to meet operational and sales targets.

Education

High School Diploma -

Mexico Academy And Central Schools
Mexico, NY
06.2014

Skills

  • Account Documentation
  • Service Sales
  • Teller Transactions
  • Loan Applications
  • Sales Goals
  • Cash Handling
  • Financial Services

Timeline

Financial Service Representative

Empower Federal Credit Union
09.2017 - Current

Front End Supervisor

Price Chopper Supermarkets
07.2014 - 03.2018

High School Diploma -

Mexico Academy And Central Schools

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Maria Burrows