Maria Bustamante

* Ensure safety and well being of the minors according to ORR policy and procedures.

• Delivered exceptional service by prioritizing patient safety while maintaining confidentiality according to HIPAA guidelines.
• Provided emotional support to patients during difficult times, fostering a sense of trust and psychological wellbeing.
• Managed challenging behaviors effectively using appropriate de-escalation techniques and crisis intervention strategies when necessary.

• Demonstrated empathy and understanding while addressing the diverse backgrounds such as: cultural, social, emotional, or intellectual needs of each minors.
• Collaborated closely with other direct care workers in coordinating seamless shift transitions pertaining to ongoing care requirements. I have experience working the 3 shifts.
• Ability to managed crisis interventions in cases of conflict runaway attempts or other emergencies employing de-escalation techniques and ensuring safety.

• Facilitated recreational activities for youths that promoted socialization, physical activity, and cognitive stimulation.
• Utilized active listening skills in order to understand each patient''s unique needs, preferences, and goals for their care plan execution.
• Ensured clean and comfortable living environments through diligent housekeeping duties catered towards individual preferences whenever possible.

• Updated and have real time census count in dorms, classrooms, playground, cafeteria, and outings.
• Update rolling headcount when taking minors and youths from one place to another.
• Organized and facilitate recreational activities including: Games, arts, crafts and outdoor play.

• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Assisted youth moms with diaper change, wash and disinfected bottles. Preparing milk bottles using formula and breastfeeding.
• Ensure follow recommendations given for Medical.

• Continuously updated personal knowledge within the direct care field through regular training sessions and workshops to ensure optimal care for each minors and youths.
• Follow schedule activities for minors and youths and encourage them when doing chores or personal hygiene
• Document and implemented observations logs: One to One, Close Observations, Diet and allergies logs, incident reports.

Bilingual Education Courses:

* Teaching Reading.

* Designing Instruction

* Grow and Development.

* Foundations of ESL

TRAININGS

* Nonviolence Crisis Intervention CPI

* Cardiopulmonary Resuscitation CPR

* Therapeutic Boundaries.

* Trauma Informed Care.

* Prevention Sexual Abuse PSA.

• Honoree of 2005 Phi Theta Kappa Alpha