Maria Cabaloza
Arvin,Ca
Summary
Dynamic and enthusiastic customer service representative with over 5 years of experience, consistently recognized for delivering exceptional service in fast-paced environments. Proven track record of accuracy and in-depth knowledge of customer service principles, ensuring memorable interactions that foster customer loyalty. Committed to continuous improvement and exploring innovative strategies to enhance skills and exceed customer expectations. Passionate about creating positive experiences that drive satisfaction and retention.
Overview
7
7
years of professional experience
Work History
Sales Associates
Vans Off The Wall
11.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Shift lead
Carl's Jr.
01.2022 - 10.2024
- Customer service
- Maintain cleanliness of store
- Manage breaks and schedules
- Cook
- Log in KPIs
- Create plans to increase sales
Shift Lead
Pieology
10.2018 - 01.2023
- Customer service
- Loyalty rewards program
- Maintain cleanliness of store
- Retrieve KPI and create calendar for improvement
- Shipment
Education
Arvin High School
Arvin, CASkills
- Bilingual
- Team leadership
- Training & Development
- Fast learner
- Strong communication skills
Timeline
Sales Associates
Vans Off The Wall
11.2024 - Current
Shift lead
Carl's Jr.
01.2022 - 10.2024
Shift Lead
Pieology
10.2018 - 01.2023
Arvin High School