Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Maria Caban

Ft. Pierce

Summary

I am a very high energetic morning, afternoon, and evening person. Resourceful Office Manager known for high productivity and efficient task completion in a timey manner. Skilled in team coordination, file management, and communication platforms. Excel at time management, adaptability, and problem-solving to enhance team effectiveness and meet organizational goals. Committed to maintaining smooth operational flows in any office environment through proactive management and strong interpersonal skills.

Overview

17
17
years of professional experience

Work History

Virtual Office Manager(6 Locations)

New York Family Dentistry (Remote)
Ft. Pierce
10.2024 - Current
  • POC(Point of Contact) for all scheduling through out all offices for field and PHL(20+employees)
  • Inputted event blocks for all locations for Hygiene/Consults/Doctors
  • Handled all Ortho scheduling/emergencies
  • Worked closely with all 9 providers to insure proper appointment scheduling availability/length of appointment
  • Handled daily Patient Relations issues/involving insurance disputes, dismissals, refunding, payments
  • Handled billing INS AR
  • Handled all emergencies from inbound calls to insure proper and timely assistance

Front Desk Receptionist

New York Family Dentistry
Brooklyn
03.2024 - 09.2024
  • Greeted patients warmly and ensured a welcoming atmosphere.
  • Managed appointment scheduling per providers notes and case
  • Answered phone calls and addressed patient inquiries
  • Processed insurance information/Checked eligibility/copay
  • Scanned documents and welcome form
  • Insured front office was fully supplied for current day as well and following
  • Scanned in mail/documenting checks/EOB
  • Sending prescriptions per providers notes

Front Desk Check in & Check out/Operations Director of Medicare Patients

Total MD Family Medicine & Urgent Care
West Palm Beach
03.2023 - 11.2023
  • Check in/Check out Patients, confirm/updated current demographics and verify insurance eligibility
  • Collect copay, deductibles and/or any balances remaining on chart
  • Overseeing Providers (MDs, Ortho, Chiro, PT, Urgent Care) daily schedules, verify patient is being seen for AWV or Six month follow up
  • Answering, handling and redirecting phone calls through a multi-line phone system
  • Scanning faxed progress notes from specialist and assigning to patient’s primary care provider for review

Front Desk Check in & Check out

South Florida Orthopedics & Sports Medicine
Port Saint Lucie
02.2022 - 10.2022
  • Verified patient identification and ensured all necessary documentation as per company policy
  • Processed Insurance to confirm eligibility
  • Scheduled appointments for in-office providers as well as surgical centers, as needed
  • Responsible for processing co-payment, deductibles, and pre-surgery payments
  • Qualified patient for financing and setup payment plans

Case Manager and Rehab Technician

Renewed Wellness Medical Integration Center
West Palm Beach
12.2020 - 12.2021
  • Case manager for patient services
  • Financial intake for new and existing patients
  • Discuss patient chronic pain syndromes and discovering their “Ruin” in seeking medical attention
  • Involved in consultation of X-ray findings and treatment plan options with patients and their families
  • Responsible for sharing with patients through their rehabilitation program
  • Scheduled patient procedures and adjustments
  • Processed and assisted patients in applying for financial assistance

Sales Manager

Beach Bum Tanning LLC
New York
01.2009 - 03.2020
  • Managed daily salon operations
  • Exhibit interpersonal skills while developing customer relations in promoting the facility
  • Close personal contact with celebrity and exclusive clientele
  • Responsible for opening and closing the salon
  • Responsible for Staff, including hiring and terminations
  • Implemented new company policies and procedures to optimize operations
  • Generated repeat business through successful client relationships

Education

GED

Skills

  • Outlook
  • MS Teams Bundle
  • Dentrix
  • NexGen
  • ECW

References

New York Family Dentistry Specialist

Dr. Ross Teicher - (732) 331-5303

Co Virtual Manager (NYFD)

Ashley Gramstad - (504) 330-5889

XSport Fitness co manager

Nicole Ammirati - (516) 865-2529

Timeline

Virtual Office Manager(6 Locations)

New York Family Dentistry (Remote)
10.2024 - Current

Front Desk Receptionist

New York Family Dentistry
03.2024 - 09.2024

Front Desk Check in & Check out/Operations Director of Medicare Patients

Total MD Family Medicine & Urgent Care
03.2023 - 11.2023

Front Desk Check in & Check out

South Florida Orthopedics & Sports Medicine
02.2022 - 10.2022

Case Manager and Rehab Technician

Renewed Wellness Medical Integration Center
12.2020 - 12.2021

Sales Manager

Beach Bum Tanning LLC
01.2009 - 03.2020

GED

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Maria Caban