MARIA CAMILA ZAPATA TABARES
Summary
I am a dynamic, proactive and focused person, I seek to offer an excellent service putting all my skills and competences in all the areas which I work. I have the ability to leadership, team work and I easily adapt myself to unforeseen circumstances. I enjoy the tasks that represent a challenge since with them I can discover new skills and all my creativity comes out. I have experience in costumer service and selling both tangible and intangible products, highly capacity to follow instructions and deliver quality results. Ability to perform certain tasks in adverse situations, maintaining a pace of efficiency and effectiveness.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Event Assistant
Hoteles Estelar
06.2022 - 03.2024
- Provided immediate response to guest inquiries, offering information and resolving issues promptly.
- Developed marketing strategies to increase awareness about upcoming events and promotions.
- Announced or described attractions to patrons, enticing customers to games and other entertainment.
- Created detailed timelines and checklists to ensure smooth operation of events.
- Collaborated with security personnel to address any safety concerns or emergencies.
- Conducted post-event evaluations to identify areas for improvement in future events.
Event Assistant Intern
Hoteles Estelar
07.2022 - 01.2023
- Communicated effectively with vendors regarding needs for specific services related to an event.
- Documented event proceedings through photos or notes for post-event reports.
- Monitored event activities to ensure compliance with safety regulations and venue policies.
- Implemented processes for collecting feedback from attendees after completion of an event.
- Inspected gaming equipment prior to operation to verify working order.
Floor Assistant
Proservis Temporales
07.2021 - 10.2021
- Assisted in organizing and restocking merchandise to ensure sales floor remained tidy and appealing.
- Provided information to customers concerning sales, promotions and store policies.
- Greeted customers upon entering the store to provide friendly customer service.
- Provided excellent customer service by answering questions and providing assistance with purchases.
Education
Bachelor of Hospitality And Tourism Management -
Institucion Universitaria Vision De Las Americas
Medellin, Colombia02.2023
Skills
- Strong organization
- Creativity and innovation
- Strong teamwork
- Initiative and proactivity
- Sales experience
- Leadership qualities
- Detail-oriented
- Effective communication
References
- Cristian Medina, Psychologists, + 57 320 669 5652
- Melanie Garcia, Bachelor of Modern Languages, +420 735 738 313
Identification
cc, 1007238659
Languages
Spanish
Native/ Bilingual
English
Professional
Certification
- Certified in management of tourism and hotel services
- Certified in event & planning: Design & management
- Certified in French for travel
Timeline
Event Assistant Intern
Hoteles Estelar
07.2022 - 01.2023
Event Assistant
Hoteles Estelar
06.2022 - 03.2024
Floor Assistant
Proservis Temporales
07.2021 - 10.2021
Bachelor of Hospitality And Tourism Management -
Institucion Universitaria Vision De Las Americas
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