Maria Canales
Chandler,AZ
Overview
5
5
years of professional experience
Work History
Restaurant Owner
Maskadores #13 LLC
Chandler, AZ
09.2018 - 06.2021
- Managed payroll, daily deposits and cost controls.
- Set employee schedules, delegated work and monitored food quality and service performance.
- Recruited, hired and trained talented staff to fill vacancies.
- Supervised daily activities of restaurant and employees.
- Sourced vendors, negotiated contracts and managed efficient deliveries of high-quality supplies.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits
- Purchased food and cultivated strong vendor relationships.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Coordinating daily restaurant management operations
- Delivering superior food and beverage service and maximizing customer satisfaction
- Responding efficiently and accurately to restaurant customer complaints
- Coordinate daily Front of the House and Back of the House restaurant operations
- Deliver superior service and maximize customer satisfaction
- Respond efficiently and accurately to customer complaints
- Regularly review product quality and research new vendors
- Organize and supervise shifts
- Appraise staff performance and provide feedback to improve productivity
- Estimate future needs for goods, kitchen utensils and cleaning products
- Ensure compliance with sanitation and safety regulations
- Manage restaurant’s good image and suggest ways to improve it
- Control operational costs and identify measures to cut waste
- Create detailed reports on weekly, monthly and annual revenues and expenses
- Promote the brand in the local community through word-of-mouth and restaurant events
- Recommend ways to reach a broader audience (e.g. discounts and social media ads)
- Train new and current employees on proper customer service practices
- Implement policies and protocols that will maintain future restaurant operations
Lead Cashier
Fallas Paredes
Phoenix, AZ
01.2016 - 08.2018
- As a Lead Cashiers i was responsible for maintaining excellent customer service, cash register operations, sales floor functions, and safeguarding company assets in an accurate and efficient manner.
- Ensure cash associates follow accounting policies, safety procedures and customer service standards.
- Identify and communicate any accounting related issues to management promptly.
- Ensure that merchandise are properly displayed, stocked and labeled.
- Manage customer transactions both cash and card payments.
- Train newly hired cashiers on accounting procedures and company policies.
- Assist in store’s shrink awareness programs and provide corrective actions.
- Supervise checkout stations on regular basis.Manage store operations in the absence of Store Manager.
- Maintain the checkout area clean, safe and organized.
- Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Assisted customers by answering questions and fulfilling requests.
- Educated employees on register use, merchandising and customer service.
Skills
- Station Preparation
- Health Code Compliance
- Front of House Management
- Staffing and Sales Reporting
- Operational Efficiency
- Billing and Payment Processing
- Monitoring Food Preparation
- Performance Improvement
- Staff Scheduling
- Menu Pricing and Writing
- Investigating Complaints
- Managing Deliveries
- Supply Ordering and Management
- Restaurant Operation
- Portion Control
- Money Handling
- Equipment Maintenance
- Proper Storage Procedures
- Guest Satisfaction
- Restaurant Policies and Procedures
- Compliance Requirements
- Inventory Issue Management
- Inventory Cost
- Inventory Accuracy
- Liquor Law Compliance
- Managing Reservations and Large Parties
- Expense Tracking
- Catering Services
- Teamwork and Collaboration
- POS Terminal Operations
Languages
Spanish
Full Professional
Timeline
Restaurant Owner
Maskadores #13 LLC
09.2018 - 06.2021
Lead Cashier
Fallas Paredes
01.2016 - 08.2018