Maria Carbajal
Goodyear,USA
Summary
Detail-oriented Health Information Technology professional with robust experience in healthcare operations and regulatory compliance. Focused on optimizing processes and enhancing operational efficiency through precise data analysis and cross-functional collaboration.
Overview
21
21
years of professional experience
Work History
Process Assistant
Amazon
Goodyear, USA
06.2023 - Current
- Investigate and resolve inventory discrepancies, inbound and outbound exceptions, and workflow interruptions to improve operational efficiency.
- Utilized analytical and problem-solving skills to identify operational issues and recommend actionable solutions, enhancing overall efficiency.
- Coordinated staffing and monitored processes to optimize workflow management during peak production periods, assisting leadership effectively.
- Cross-trained in ICQA, Problem Solve, Learning Ambassador, and multiple operational departments to provide flexible workforce support.
- Supported daily operations in fast-paced fulfillment environment, ensuring adherence to productivity, quality, and safety standards.
- Maintain strict adherence to safety protocols while promoting a culture of workplace safety and continuous improvement.
Program Service Evaluator II
Arizona Department of Economic Security
Phoenix, USA
11.2021 - 09.2023
- Evaluated and verified client information while maintaining confidentiality and compliance with state regulations.
- Reviewed documentation for accuracy and completeness, facilitating eligibility determination.
- Collaborated with team members to resolve complex customer issues, contributing to a significant reduction in escalations.
- Maintained detailed records and case documentation, ensuring timely processing of services for clients.
- Applied strong communication and analytical skills to support clients and improve service delivery.
- Assisted with policy implementation and process improvement initiatives, contributing to enhanced program effectiveness.
Case Aide
Burns Family Services
Phoenix, USA
12.2015 - 10.2021
- Coordinated transportation and visitation arrangements for children and families, ensuring compliance with agency policies and enhancing family connections.
- Maintained accurate case documentation and prepared materials for meetings, court hearings, and case reviews.
- Facilitated communication among families, caseworkers, service providers, and community partners, promoting collaboration and support for families in need.
- Utilized virtual meeting platforms and digital tools to support family engagement and case management activities.
- Built positive relationships with children, parents, and stakeholders, fostering trust and encouraging engagement for successful case outcomes.
Healthcare Information Systems & Technical Operations Professional
Abrazo West Campus
Phoenix, USA
10.2005 - 07.2020
Trauma Registrar
Abrazo West Campus
Phoenix, USA
- Maintained and validated trauma registry data, enhancing accuracy for high-volume emergency department.
- Ensured compliance with state and national trauma reporting requirements, supporting regulatory adherence.
- Collaborated with physicians, nurses, and administrators to improve data quality and reporting accuracy.
- Generated reports and analyzed healthcare data, contributing to informed decision-making for performance improvement initiatives.
Application Analyst II
Abrazo West Campus
Phoenix, USA
- Assisted with application implementation, upgrades, and testing, facilitating smoother transitions and increased user adoption.
- Resolved software issues and conducted user training, improving overall system functionality and user proficiency.
- Provided technical support for clinical and business applications, enhancing user experience across the healthcare system.
Field Service Technician
Abrazo West Campus
Phoenix, USA
- Installed, maintained, and repaired medical equipment across healthcare facilities.
- Responded to service requests and troubleshot issues, reducing operational downtime.
- Maintained equipment to ensure patient safety and meet regulatory compliance.
Service Center Senior Analyst
Abrazo West Campus
Phoenix, USA
- Led service desk operations supporting internal and external customers.
- Monitored service metrics and resolved escalated issues to enhance service delivery.
- Trained and mentored staff to uphold exceptional customer service standards and improve team performance.
Data Center Operations Specialist
Abrazo West Campus
Phoenix, USA
- Supported enterprise data center operations across server, storage, networking, and backup environments to ensure seamless functionality.
- Monitored system performance and resolved technical issues, contributing to overall uptime stability.
- Collaborated with cross-functional teams on technology implementations and operational enhancements.
- Maintained documentation and operational procedures to enhance business continuity practices.
Education
Associate of Applied Science - Health Information Technology
DeVry University
Lisle, IL10-2024
Medical Billing and Coding Certificate -
DeVry University
Lisle, IL10-2023
Skills
- Process optimization
- Workflow Optimization
- Inventory oversight
- Data integrity
- Performance Metrics
- Documentation
- Microsoft Office Suite
- Customer service
- Issue resolution
- Team leadership
- CPT
- Health Information Management
- Operational Safety
- Medical Billing & Coding
- ICD-10-CM
- CPT
- HCPCS
- Health Information Management
- Electronic Health Records (EHR)
- Medical Terminology
- HIPAA Compliance
- Detail orientation
- Time optimization
- Performance Metrics
- Inventory oversight
Additional Qualifications
- Strong knowledge of healthcare documentation standards and data accuracy requirements.
- Experience handling confidential information in compliance with privacy regulations.
- Proven ability to learn new systems and technologies quickly.
- Excellent organizational, communication, and multitasking skills.
- Dedicated to continuous learning, professional development, and process improvement.
Languages
Spanish
Professional
Timeline
Process Assistant
Amazon
06.2023 - Current
Program Service Evaluator II
Arizona Department of Economic Security
11.2021 - 09.2023
Case Aide
Burns Family Services
12.2015 - 10.2021
Healthcare Information Systems & Technical Operations Professional
Abrazo West Campus
10.2005 - 07.2020
Data Center Operations Specialist
Abrazo West Campus
Service Center Senior Analyst
Abrazo West Campus
Field Service Technician
Abrazo West Campus
Application Analyst II
Abrazo West Campus
Trauma Registrar
Abrazo West Campus
Associate of Applied Science - Health Information Technology
DeVry University
Medical Billing and Coding Certificate -
DeVry University