MONIQUE-ASHLEY PAYNE
Summary
Dedicated counselor and Process Assistant with expertise in crisis intervention and community outreach. Skilled in active listening and structured response protocols, fostering emotional healing in challenging situations. Proven track record in managing workflows, streamlining processes, and implementing improvements to enhance operational efficiency and productivity.
Overview
10
10
years of professional experience
Work History
PROCESS ASSISTANT
Amazon
Carteret
06.2020 - Current
- Oversaw package processing operations at 1000p/h, ensuring timely deliveries.
- Streamlined sorting processes, boosting package throughput and operational efficiency.
- Optimized sorting workflows, increasing package processing speed and reducing delivery timelines.
VOLUNTEER COUNSELOR/INTERN
Crisis Text Line
06.2025 - 04.2026
- Provided empathetic support to individuals in crisis, fostering open dialogue that promoted emotional healing.
- Responded to crisis texts with timely interventions, resulting in improved user well-being and emotional stability.
- Implemented structured response protocols, improving response times and increasing user satisfaction.
INTERN
Big Brothers Big Sisters of America
Morristown
05.2024 - 04.2025
- Coordinated community outreach events, increasing volunteer engagement and promoting youth mentorship awareness.
- Supported development of mentorship programs, strengthening relationships between volunteers and youth to maximize community impact.
- Managed logistics for outreach initiatives, increasing volunteer participation and building community support.
SALES ASSOCIATE
Tommy Hilfiger
Elizabeth
03.2017 - 02.2019
- Achieved sales targets by engaging customers and showcasing product benefits, resulting in increased store revenue.
- Delivered exceptional customer service, creating a welcoming atmosphere and enhancing customer loyalty through personalized interactions.
- Cultivated positive shopping atmosphere by connecting with customers, fostering lasting relationships and strengthening loyalty.
Education
MASTER OF SOCIAL WORK -
Rutgers University-New Brunswick
New Brunswick, NJ08-2026
BACHELOR OF ARTS -
Rutgers, The State University of New Jersey
Newark, NJ01-2023
Skills
- Excel
- Operational efficiency
- Process optimization
- Data analysis
- Excel
- Microsoft Word
- PowerPoint
- Interpersonal communication
- Process optimization
Timeline
VOLUNTEER COUNSELOR/INTERN
Crisis Text Line
06.2025 - 04.2026
INTERN
Big Brothers Big Sisters of America
05.2024 - 04.2025
PROCESS ASSISTANT
Amazon
06.2020 - Current
SALES ASSOCIATE
Tommy Hilfiger
03.2017 - 02.2019
MASTER OF SOCIAL WORK -
Rutgers University-New Brunswick
BACHELOR OF ARTS -
Rutgers, The State University of New Jersey