Sharasia Gomes
Paterson,NJ
Overview
16
16
years of professional experience
Work History
Process assistant
Amazon
Newark, NJ
12.2021 - Current
- Oversee delivery drivers and making sure all driver enters the building safely and efficiently, help driver locate routes troubleshooting with tools station command or Tc devices and making sure driver swipe to finish on their devices and all driver show green on station command in a timely to reach 100% for Amazon metrics
- Solve any on the road issues with drivers who experience status issues with any packages that may not be in the proper status and correct it for them, also mark packages delivered for drivers, also locating any package status for any convivence using station command tools
- Problem solving any left behind packages in an excel file to be ran with TBA's for Amazon flex using co assignment tools to run a task
- Problem solving and checking in and verifying flex drivers using Amazon Logistic Scheduling tools and Verify license tool, also troubleshooting missing packages on route using station command tools
- Checking tractor drivers in and out using yard management tools
- Locating FER packages that have been escalated
- Problem solving all returning packages and sideling business packages using routing tools
Warehouse Worker
Amazon
Newark, NJ
10.2020 - Current
- 10 months of RTS communicating with DSP's about any issues and getting them resolved
- Submitting PNOV and GEMBA reports, receiving packages back from drivers and creating an organized excel file to track all TBA's and reasonings of packages being returned, delaying all packages returned to station
- Preparing for same day delivery
- Inducting packages and getting them out for stowers
- Stowing and staging packages
Personal Shopper
Walmart
Teterboro, NJ
08.2019 - 07.2022
- Fulfilling customer personalized orders to be prepared for same same day pick up in store
- Building bonds and trusting relationships with customers and loyalty by interacting personally with customers
- Meeting and exceeding sales and new account goals and objectives
E-commerce Fulfillment Associate
Net-A-Porter
01.2016 - 09.2018
- Preparing orders for shipping in a signature packing making sure the customers are satisfied when receiving their Oder
- Ensuring all products are allocated to the right customer order
- Inspect all merchandise to ensure quality and verify all tags are attached and items have correct SKU
- Maintain a clean and neat working environment
- Prepare and pack orders including UPS, DHL documentation and shipping label on each box
Customer Service Associate/Beauty Advisor
Walgreens
01.2016 - 05.2017
- Greeted and assisted guests in finding appropriate departments, aisles, services, and products
- Create welcoming positive customer experience while entering sales at front cash registers
- Installed store displays and signs removed old signage and processed merchandise
- Selling cosmetics and provide skin and makeup advice to customers
- Merchandise resets
Cashier
Shoprite
11.2013 - 09.2016
- Greet and welcome customer
- Offers carryout service to each customer at the end of each transaction
- Maintain orderly appearance of register area and supplies stocked
Customers service/cashier & Tool Rental
Home Depot
10.2014 - 12.2015
- Answer and transfer phone calls, fax paper work and access to copy machine
- Rent tools and trucks to customers, input personal and car insurance information into computer database
- Process credit card payments
- File important paper work, and pulling up online orders
- Greet customers and offer to open up store credit card, return merchandise customers did not want or damaged
- And also take customer purchases
Photographer
Jcpenny Portrait Studio
03.2011 - 05.2011
- Set up equipment, lighting, and studio
- Editing digital photos
- Advertising, promoting, and networking to attract new clients
- Make appointments, call customers to remind them of appointment
Sales Associate Seasonal
Lord & Taylor
10.2010 - 12.2010
- Provide detailed knowledge of the products to customers to increase revenue
- Handling cash register
- Meet sales target
- Provide satisfaction to customers
Cashier
Kmart
11.2008 - 01.2010
- Guarantee that each customer receives excellent service by proving a friendly environment which greeting customers with positive energy and a smile
- Maintain an awareness of all promotions and advertisements
- Proceeding sales quickly, accurately, and efficiently, cash register operations and safe guarding company assets
- Training new cashiers
Education
High school diploma -
Elmwood Park Memorial High School
06.2011
Fashion Merchandising
SNHU
Skills
- Excel
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Word
- PowerPoint
- Skills Social Networking, Internet, Microsoft Word, Microsoft Excel, Microsoft PowerPoint
Timeline
Process assistant
Amazon
12.2021 - Current
Warehouse Worker
Amazon
10.2020 - Current
Personal Shopper
Walmart
08.2019 - 07.2022
E-commerce Fulfillment Associate
Net-A-Porter
01.2016 - 09.2018
Customer Service Associate/Beauty Advisor
Walgreens
01.2016 - 05.2017
Customers service/cashier & Tool Rental
Home Depot
10.2014 - 12.2015
Cashier
Shoprite
11.2013 - 09.2016
Photographer
Jcpenny Portrait Studio
03.2011 - 05.2011
Sales Associate Seasonal
Lord & Taylor
10.2010 - 12.2010
Cashier
Kmart
11.2008 - 01.2010
High school diploma -
Elmwood Park Memorial High School
Fashion Merchandising
SNHU
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