Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Jose Becerra

Las Vegas,US

Summary

Dynamic leader with a proven track record at Amazon, adept in team management and operational improvement. Excelled in enhancing processes, leading to a significant increase in efficiency. Skilled in data analysis and customer service, showcasing a unique blend of technical and interpersonal abilities. Passionate about leveraging Excel and Python for innovative solutions.

Overview

7
7
years of professional experience

Work History

Process Assistant

Amazon
Las Vegas, US
12.2022 - Current
  • Lead a team of 15 to 20 associates, ensuring that the standard of work is being followed, and everyone works safely.
  • Ensuring the team is set for success, and removing any barriers as they arise.
  • Performing audits throughout the day to ensure the standard of work is being met.
  • Look for any areas of opportunity to improve processes, and coach associates as needed.
  • Manage inbound and outbound loads, creating and updating tickets for cancellations and ADHOCs as needed.
  • Offer support to other areas of the building by working together with Safety and Learning to ensure that the standard of work is being met.

Learning Trainer

Amazon
Las Vegas, US
11.2022 - 12.2022
  • Trained classes consisting of 10 to 20 people for various roles within Amazon, as well as training new hires.
  • Managed training records, and ensured new training records were uploaded accordingly.
  • Worked together with operations to ensure that training gaps were filled.
  • Managed quips to ensure that all information was up to date, and created training plans for the day.

Hotel Receptionist

Siegel Select
Las Vegas, US
05.2018 - 03.2020
  • Provided end-of-day audits for management, and escalated any issues that were found.
  • Alerted the appropriate personnel to facility and room maintenance issues so that they could be addressed right away.
  • I was in charge of collecting deposits, fees, and payments, as well as processing all financial data and providing customers with receipts and change.
  • Monitored daily rates for hotel rooms, and ensured rates were updated in order to maximize profits.
  • Greeted customers as they entered, and provided them with information on our rooms and rates.
  • I answered emails and phone calls from customers with any questions they had, or created reservations.

Education

Some College (No Degree) - Computer Science

College of Southern Nevada (South)
Henderson, NV
10-2025

High School -

Valley High School
Las Vegas, NV
01.2019

Skills

  • Microsoft Word
  • Excel
  • Customer service
  • Team management
  • Problem solving
  • Analyzing metrics
  • Operational improvement
  • Time management
  • Data entry
  • Creating and updating SIM tickets
  • Computer troubleshooting
  • Beginner coder in C and Python
  • PC building as a hobby
  • Completed Linux Unhatched

Accomplishments

  • Received multiple positive Adapts at Amazon for positive performance.
  • Employee of the month across all Siegel Apartments in Las Vegas.
  • Created Amazon Wiki page for warehouse to ensure all new process assistants had the resources they needed to succeed.

Languages

English
Professional
Spanish
Professional

Timeline

Process Assistant

Amazon
12.2022 - Current

Learning Trainer

Amazon
11.2022 - 12.2022

Hotel Receptionist

Siegel Select
05.2018 - 03.2020

Some College (No Degree) - Computer Science

College of Southern Nevada (South)

High School -

Valley High School

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Jose Becerra