Kimberly Johnson
Midlothian,TX
Summary
Independent and self-motivated business graduate aspiring to pursue a new career in the customer service industry while anticipating career advancement. Hardworking and enthusiastic individual seeking a challenging career within a progressive organization. Professional inclination to develop new skills and begin a new and exciting career. Proven ability to quickly learn various forms of software and technology. Outstanding communication, customer service, and interpersonal skills.
Overview
13
13
years of professional experience
Work History
Process Assistant
Amazon
Dallas, TX
08.2023 - Current
- Assisted in the development of efficient and effective process protocols.
- Monitored process performance to ensure compliance with established standards.
- Identified areas for improvement and recommended solutions to optimize processes.
- Provided support to team members in resolving process-related issues.
- Analyzed data from multiple sources to identify opportunities for improvement.
- Prepared reports summarizing process performance, progress, and recommendations for optimization.
- Participated in meetings with internal teams to discuss process changes or modifications.
Registered Dental Assistant
Larry Dunn DDS
Duncanville, TX
08.2011 - 03.2017
- Executed administrative duties such as greeting patients, answering phone calls, setting up appointments for dental visits, ordering dental supplies, and bill transactions
- Assisted doctor with dental procedures and patient charting
- Maintained patient confidentiality through HIPAA compliance.
- Complied with OSHA and BBP federal guidelines.
- Engaged in problem-solving to support continuous team building for completing job-tasks accurately and on time.
- Implemented professional, caring, and friendly attitude with great spoken and written communication skills.
- Educate patients by providing oral hygiene, plaque control, and post-operative instructions.
- Strived to make a positive and meaningful impact for patients health and well-being.
Education
Bachelor's Degree - Business Administration
Tarleton State University
05.2023
Associate's Degree - Business Administration
Navarro College
05.2020
Registered Dental Assistant (RDA) -
Training Academy 4 U
Ferris, TX08.2011
Skills
- Microsoft Office
- Planning & Organizing
- Team Management
- Excel
- Data Input
- Project Management
Timeline
Process Assistant
Amazon
08.2023 - Current
Registered Dental Assistant
Larry Dunn DDS
08.2011 - 03.2017
Bachelor's Degree - Business Administration
Tarleton State University
Associate's Degree - Business Administration
Navarro College
Registered Dental Assistant (RDA) -
Training Academy 4 U
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