Maria Cardo
Naples,FL
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
Languages
1
1
Certification
26
26
years of professional experience
Work History
Sr. Library Technician
Ingram Content Group LLC
Nashville, TN
09.2001 - 05.2023
- Leading successfully different projects with new accounts
- Processed cataloging requests, including inputting title, author, subject headings, and other pertinent data into customer computerized systems.
- Provided assistance to patrons using library equipment, such as computers and printers.
- ,Created and printed classification labels according to customer specifications.
- Conducted training classes for coworkers and new employees.
- Data entry in the customer’s system, such as Wordflow, Sirsi, Bibliofile, and Bookmarc.
- Knowledge working with Outlook, Word and Excel programs.
- Maintained a clean and organized work area at all times.
- Cross-training in the orders department of the company, such as picking, packing, stocking, quality control, and receiving.
- Developed and maintained library databases with accurate records of holdings.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Prioritized and organized tasks to efficiently accomplish service goals.
Salesperson
Kia Motors
Nashville, TN
09.1999 - 07.2000
- Developed and implemented strategies to meet sales quotas.
- Analyzed customer feedback to identify areas of improvement in product offerings.
- Gathered data on competitors' pricing, products, and promotional activities.
- Provided personalized service to build relationships with customers.
- Generated new business opportunities through cold calling campaigns.
- Assisted customers in selecting appropriate products or services for their needs.
- Developed key customer relationships to increase sales.
Cashier
Auto Zone Auto Parts
Nashville, TN
04.1997 - 02.1999
- Greeted customers and answered any questions they had about the store's products and services.
- Helped customers find specific products, answered questions and offered product advice.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- I counted the money in the cash drawer at the beginning of my shift to ensure that the amounts were correct and that I had sufficient change.
- Issued receipts, refunds, credits, or change due to customers.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Assisted customers over the phone regarding store operations, product information, and order placement.
- Processed sales transactions to prevent long customer wait times.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Education
GED -
Raquel Perez
06-1992
Some College (No Degree) - Accounting
Ignacio Agramonte
Skills
- Dewey Decimal classification system
- Self Motivation
- Record updating
- Teamwork and Collaboration
- Task Prioritization
- Adaptability
- Excellent Communication
- Professionalism
- Analytical Thinking
- Organizational Skills
- Decision-Making
- Goal Setting
- Strong Problem Solver
- Multitasking
- Integrated library systems
- Microsoft Office knowledge
- Meticulous attention to detail
Affiliations
- Likes outdoor activities, riding bike, kayak, camping,etc
- Swiming, Snorkeling
- Love animals
Languages
Spanish
Full Professional
English
Professional
Certification
- H & R Block Certifications.
- Microsoft Excel, Word
Accomplishments
- Employee of the month
Education and Training
other,other,other
Timeline
Sr. Library Technician
Ingram Content Group LLC
09.2001 - 05.2023
Salesperson
Kia Motors
09.1999 - 07.2000
Cashier
Auto Zone Auto Parts
04.1997 - 02.1999
Some College (No Degree) - Accounting
Ignacio Agramonte
GED -
Raquel Perez