Maria Castillo

• Assisted individuals and families by collecting required and accurate personal and demographic information to determine eligibility for potential third party payor source
• Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
• Performed eligibility assistance, case management, referrals or related function.
• Facilitated referral to community resources to assist with other needs and intricate issues.
• Complied with department, organization and government policies and procedures.
• Uploaded and submitted verification documents and completed applications.
• Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
• Provided backup to Patient Advocates to step in to assist with various tasks whenever team members need help or are out of office.
• Perform patient home visits to attempt to reach patients we are unable to reach over the phone and attempt to obtain pending documents, signatures for applications, etc.
• Social Security Administration office visits to secure needed status/determination documentations for case files in our line of business.
• Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
• Completed bi-weekly payroll for 13 employees.
• Delegated tasks to administrative support staff to organize and improve office efficiency.
• Interceded between employees during arguments and diffused tense situations.
• Scheduled weekly conference call Team meetings to discuss new ideas, facility level updates and update participants on program details and milestones, etc.
• Organized spaces, materials and catering support for internal focused quarterly meetings.
• Managed the performance evaluation process to ensure reviews accurately reflect the level of service provided, teamwork, performance, and overall contributions to the company.

• Kept program-related data accurate, up-to-date and easily accessible for accessibility.
• Provided technical support to staff with necessary resources to carry out duties successfully.
• Created and delivered program training and education to keep participants knowledgeable about program and provide necessary skills to participate productively.
• Coached team members on productivity strategies to accomplish challenging goals.
• Provided leadership, guidance and support to staff members.

I have been with the company for 25 years, my career with Conifer started at Cypress Fairbanks Medical Center. During my time there I held several positions that help build my knowledge of patient accounting on the back end as well as the front end of Revenue Cycle. To save time and space I am providing the positions held during this time and can elaborate my duties if needed.

• Bilingual Patient Access Representative / Financial Counselor / Hospital Cashier 2009-2010
• Managed Care Representative 2004-2009
• Refund/Managed Care Representative 2002-2004
• Emergency Room Representative 2002
• Hospital Cashier / Accounts Receivable 1998-2002