Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
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Maria Castillo

San Bruno,CA

Summary

Accomplished Licensed Customs Brokerage Professional with extensive experience at DHL Global Forwarding, recognized for enhancing operational efficiency and driving profitability. Expertise in global logistics coordination and customs compliance, complemented by bilingual proficiency in Spanish and English. Proven ability to resolve complex issues, resulting in notable improvements in customer satisfaction and compliance metrics. Strong analytical problem-solving skills and effective prioritization enhance overall performance.

Overview

15
15
years of professional experience

Work History

Domestic Outbound Agent

DHL Global Forwarding
Brisbane, USA
08.2023 - Current
  • Provide all requested rate quotes for outbound shipments and email them to customers within 30 minutes of receipt, ensuring prompt and efficient communication
  • Collaborate with shippers to address any delays in outbound cargo, proactively resolving issues to maintain smooth operations
  • Enter outbound Master Air Waybills (MAWB) into Mercury Gate, applying costs according to contractual agreements for accurate billing
  • Review the outbound inventory report daily to monitor shipment statuses and identify any discrepancies
  • Complete bookings with airlines or line haul carriers as needed, optimizing routes and schedules for timely deliveries
  • Regularly check the dashboard in Mercury Gate to ensure all shipments are updated and information is current
  • Support internal department projects fully, contributing to team success and process improvements
  • Dispatch pickups for SFO, SMF, RNO, and FAT, coordinating logistics to meet operational demands efficiently
  • Enter pickup requests received via email into Mercury Gate, initiating contract reviews and ensuring all documentation is in order

Customs Brokerage Manager SFO Station

DHL Global Forwarding
Brisbane, USA
11.2009 - 03.2023
  • Defined and improved the profitability of underperforming low-margin accounts
  • Audited and monitored customs rejections, requests for information, and other correspondence
  • Resolved compliance issues while enhancing processes to prevent potential issues
  • Point of Contact for internal and external customer inquiries and follow-up to ensure issue resolution and customer satisfaction
  • Developed, implemented, and continuously enhanced Customs brokerage policies and procedures
  • Developed work instructions to ensure timely and orderly workflow, including release, billing, and auditing
  • Advised customers on import restrictions, tariff systems, insurance requirements, quotas, and other customs-related matters
  • Supported inquiries related to HTS classifications, Free Trade Agreements, Country of Origin, and other import compliance-related questions
  • Provided training guidance to various departments to ensure international regulatory compliance
  • Monitored daily/weekly/monthly KPIs for shipping and trade compliance activities
  • Maintained up-to-date customer records and documentation
  • Interviewed, hired, terminated, trained, and provided annual performance appraisals and payroll approval for employees
  • Performance improved KPIs
  • Prioritized and delegated work tasks
  • Served as an escalation point for Customer Relation Specialists, customers, Operations, overseas offices, and other parties, including after hours

Education

High School Diploma -

Capuchino High School
San Bruno, CA

Skills

  • Licensed Customs Brokerage Professional
  • Global Logistics Coordination
  • Customs Compliance Expertise
  • Customs Compliance Expertise
  • Strong Verbal Skills
  • Project Execution
  • Effective Prioritization
  • Timely Project Completion
  • Analytical Problem-Solving
  • Analytical skills
  • Fluent in Spanish and English

References

  • MaryJane Cruz, Maryjanecruz420@hotmail.com, 415-602-8678
  • Jesse Wang, jesse.wang@dhl.com, 650-536-6103
  • Janey Liang, janeyhu@hotmail.com, 650-860-8283

Languages

Spanish
Professional

Timeline

Domestic Outbound Agent

DHL Global Forwarding
08.2023 - Current

Customs Brokerage Manager SFO Station

DHL Global Forwarding
11.2009 - 03.2023

High School Diploma -

Capuchino High School

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Maria Castillo