Maria Garcia

• Coordinated import documentation ensuring compliance with international trade regulations.
• Monitored shipment schedules and managed logistics to optimize delivery timelines.
• Analyzed customs clearance processes, reducing delays and improving efficiency.
• Collaborated with vendors and carriers to resolve import issues swiftly.
• Responded to customs, customer and internal requests and notices about classification, duty rates and documentation requirements to support import regulations.
• Created and transmitted accurate documentation to governmental agencies for import activities.

• Lawfully cleared merchandise through customs per client and government requirements.
• Determined harmonized tariff classifications by referencing tariff schedules outlined by national and international government officials.
• Identified and gathered commercial and international data, documents and rulings upon clients' requests.
• Calculated daily exchange rates and taxes due for goods and commodities.
• Reviewed international and domestic invoices for Ocean and Air cargo shipments.
• Followed SOPs with all customer account actions and data management to keep consistent service levels.
• Tracked shipments processing through customs and other agencies and obtained clearances.
• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.

Created n=monthly ocean freight report so that shipping lines were paid for services rendered.

Calculated invoices for accounting to pay our suppliers accordingly

Submitted arrival delivery orders to warehouses; East & West coast, as well as locally.

Aided our satelite office with any questions or discrepancies

Sent shipping instructions to our suppliers, so that booking was done accurately.

Handled orginal documents from suppliers and would send original bills of lading to shipping lines.

Printed shipping advices sent by suppliers and entered all pertinent information into company software.

• Updated clients on cargo and mail statuses by closely monitoring receipt and tracking processes.
• Checked import and export documentation to determine cargo contents and classified goods into different tariff or fee groups.
• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.

• Entered customer interaction details to track requests, document problems and record solutions offered.
• Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
• Recommended insurance to customers, thoroughly explaining details.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Responded to customer requests for products, services and company information.

Recieved invoices from customers in Mexico, verified all information was correct such as weights, country of origin, dates, values, SCAC codes and correct HTS.

This job was similiar to previous employment;customs clearance fro shipments Mexico to US.

• Reviewed and signed documents on behalf of clients in line with power of attorney limitations.
• Applied standard tables and knowledge of law to calculate duty and tariff payments of each shipment.
• Followed SOPs with all customer account actions and data management to keep consistent service levels.
• Maintained open communication with customers and overseas partners to update all parties on order and shipping changes.
• Tracked shipments processing through customs and other agencies and obtained clearances.
• Maintained excellent attendance record, consistently arriving to work on time.