ANDRE GOBERT
Houston,TX
Summary
Dedicated and results-driven professional with over a decade of experience in customer service, sales, and operations support. Proven exceed performance goals while resolving complex client issues and supporting organizational objectives with professionalism and precision.
Overview
5
5
years of professional experience
Work History
Certified Debt Specialist
National Debt Relief
09.2023 - Current
- Advised clients on personalized debt relief solutions, enrolling qualified individuals into programs that improved long-term financial stability.
- Maintained accurate client records in Salesforce CRM, ensuring compliance and data integrity.
- Consistently exceeded performance metrics by adapting to evolving company goals and enhancing client engagement.
- Successfully enrolled $6.35M in total unsecured debt during the first full year of employment.
- Defused high-stress client situations with empathy and professionalism, earning trust and positive outcomes.
Master Cruise Counselor
Vacations To Go
04.2022 - 09.2023
- Delivered end-to-end travel booking support, including scheduling, modifications, and troubleshooting.
- Resolved booking errors and handled customer inquiries independently.
- Recommended tailored travel options through deep product knowledge and client needs assessment.
- Communicated with domestic and international clients to ensure seamless travel experiences.
- Achieved $1.2M+ in commissionable cruise sales within the first year.
- Partnered with team members in daily huddles to align strategies and boost client satisfaction.
Account Executive
Publishing Concepts (PCI)
12.2020 - 04.2022
- Verified and updated sensitive constituent data with strict accuracy and privacy compliance.
- Guided clients in selecting products based on insights gathered through consultative discussions.
- Resolved data inconsistencies with professionalism and efficiency.
- Generated over $300K in revenue (2021) by leveraging strong client relationships and solution-focused sales.
Education
Bachelor of Science - Business Management
Sam Houston State University
Huntsville, TX08.2014
Skills
- Exceptional Customer Service
- Sales Management
- Talent Acquisition and Training
- Administrative Operations Oversight
- Analytical Reporting
- Conflict Resolution Expertise
- Interpersonal Communication Skills
- Proficiency in Microsoft Office Suite
- Proficiency in Salesforce
- Debt resolution expertise
Professional Training
- Managerial Training
- Human Resource Management
- Conflict Resolution
Timeline
Certified Debt Specialist
National Debt Relief
09.2023 - Current
Master Cruise Counselor
Vacations To Go
04.2022 - 09.2023
Account Executive
Publishing Concepts (PCI)
12.2020 - 04.2022
Bachelor of Science - Business Management
Sam Houston State University
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