Maria Castillo
Victoria
Summary
Daycare Manager at The Pet Resort On Main, skilled in canine behavior management and conflict resolution. Enhanced parent satisfaction through effective communication and improved operational efficiency. Proven ability to multitask and collaborate with teams, ensuring a productive environment while addressing client concerns promptly.
Overview
11
11
years of professional experience
Work History
Daycare Manager
The Pet Resort On Main
04.2019 - Current
- Handled conflict resolution amongst team members ensuring a harmonious workplace atmosphere conducive to delivering exceptional care.
- Enhanced parent satisfaction by ensuring consistent communication and addressing concerns promptly.
- Improved daycare operations by implementing efficient scheduling
- Delegating tasks and responsibilities
- Overseeing daily operations
- Striving to ensure efficiency and productivity daily,
- Managing inventory and supply,
- Coordinating staff schedules
- Resolving conflicts and issues clients may present
- Event planning
- Photo-taking
- Some social media marketing
Cashier
Walmart
08.2018 - 02.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Answered questions about store policies and addressed customer concerns.
Driver
Papa John's Pizza
02.2017 - 12.2017
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Communicated with customers to provide delivery updates and confirm delivery locations.
Cashier
Charlotte Russe
08.2017 - 11.2017
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
Art Gallery Attendant
Victoria College
01.2017 - 04.2017
- Maintained a clean and organized gallery environment, creating an inviting atmosphere for visitors to enjoy.
- Ensured artwork safety by diligently monitoring gallery spaces and maintaining proper environmental conditions.
- Collaborated with gallery staff to plan and execute successful opening receptions and special events.
- Provided exceptional customer service, addressing visitor inquiries and concerns promptly and professionally.
Crew Member
Taco Bell
08.2014 - 09.2014
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
No Degree - Associates of Science
Victoria College
Victoria, TXHigh School Diploma -
Faith Academy
Victoria, TX06-2016
Skills
- Canine Behavior managment
- Staff monitoring
- Scheduling expertise
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Critical thinking
- Organizational skills
Timeline
Daycare Manager
The Pet Resort On Main
04.2019 - Current
Cashier
Walmart
08.2018 - 02.2019
Cashier
Charlotte Russe
08.2017 - 11.2017
Driver
Papa John's Pizza
02.2017 - 12.2017
Art Gallery Attendant
Victoria College
01.2017 - 04.2017
Crew Member
Taco Bell
08.2014 - 09.2014
No Degree - Associates of Science
Victoria College
High School Diploma -
Faith Academy
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