MARIA CASTILLO
Summary
Detail-oriented professional known for delivering accurate work through diligent documentation verification and error prevention. Adapted to fast-paced environments and managed last-minute changes effectively while maintaining high standards of quality and speed.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work History
Packing Associate
Copan Coffee Roasters
Tomball
12.2024 - Current
- Packaged coffee products for shipment while adhering to quality standards.
- Operated packaging machinery to ensure efficient production flow.
- Organized and stacked boxes on pallets to optimize space during shipping.
- Ensured cleanliness and organization of packing area to enhance safety and efficiency.
- Collaborated with team members to improve packing processes and reduce bottlenecks.
- Inspected incoming materials for defects and ensured proper storage.
- Tracked supplies and materials for effective inventory management and timely replenishment.
- Followed safety protocols to maintain a safe working environment.
Stocker
Hobby Lobby
Tomball
09.2024 - 02.2025
- Stocked shelves with merchandise aligned to store displays and inventory plans to ensure optimal product availability.
- Delivered exceptional customer service by actively listening and addressing customer needs in a retail environment.
- Familiar with stock rotation and shelf arrangement techniques
- Organized merchandise attractively to enhance visual appeal and encourage customer purchases.
- Customer service and communication skills
- Guided customers in locating products and addressing inventory inquiries to enhance shopping experience.
- Team collaboration and time management
Receptionist
Comfort Suites
Tomball
04.2022 - 09.2024
- Provided exceptional customer service by greeting guests, handling check-ins/check-outs, and addressing inquiries in a friendly and efficient manner.
- Greeted guests warmly and assisted with check-in and check-out processes.
- Managed phone inquiries and directed calls to appropriate departments efficiently.
- Collaborated with housekeeping, maintenance, and other departments to deliver a seamless guest experience.
- Recommended hotel services, amenities, and local attractions to enhance guest experiences and drive additional sales.
- Executed sales strategies to increase upselling opportunities for hotel services.
- Maintained accurate records of guest reservations and room assignments daily.
- Provided guests with information on hotel amenities and local attractions to improve their stay.
Education
High School -
Tomball Memorial High School
Tomball, TX 08.2017 - 01.2021
Skills
- Inventory management
- Time management
- Attention to detail
- Detail-oriented
- Customer service
- Process improvement
- Problem solving
- Organizational skills
- Strong communication
- Effective communication
- Empathy and patience
Languages
- Spanish
- English
Timeline
Packing Associate
Copan Coffee Roasters
12.2024 - Current
Stocker
Hobby Lobby
09.2024 - 02.2025
Receptionist
Comfort Suites
04.2022 - 09.2024
High School -
Tomball Memorial High School
08.2017 - 01.2021