Maria Castro
PECU
Austin,TX
11
years of professional experience
Dynamic Branch Manager at PECU with a proven track record in enhancing customer satisfaction and growth within the company. Expert in cash handling and team supervision, I foster strong client relationships and drive performance improvements. Committed to employee development, team building, and overall efficiency of the branch.
Work History
Branch Manager 1
5 Years 10 Months- Directed daily branch operations to ensure efficient member service and policy compliance.
- Supervised frontline staff, assigning responsibilities and reinforcing service standards.
- Resolved complex member concerns with timely, professional, solution-focused support.
- Monitored cash controls, vault procedures, and balancing activities to reduce discrepancies.
- Trained team members on branch procedures, product knowledge, and compliance expectations.
- Evaluated workflow performance and implemented process improvements to strengthen branch efficiency.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Cultivated lasting relationships with high-value clients, securing their loyalty through exceptional service and advice.
- Oversaw daily branch operations, ensuring compliance with regulatory standards and maintaining operational integrity.
- Facilitated seamless integration of new financial products, broadening portfolio offered to clients.
- Conducted regular financial reviews and audits, identifying and resolving discrepancies promptly.
- Elevated staff morale and productivity by introducing system of rewards and recognition for outstanding performance.
- Developed strategic plans for day-to-day financial operations.
- Processed customer banking transactions accurately while maintaining compliance with security and verification procedures.
- Balanced cash drawers and reconciled transaction records with consistent attention to detail.
- Resolved account inquiries and service requests using clear communication and active listening.
- Identified transaction discrepancies and escalated issues according to policy requirements.
- Supported customers with card, balance, and payment concerns while maintaining professional service standards.
- Applied bank procedures to protect sensitive information and prevent unauthorized access.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Counted and packaged currency and coins.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Turned in excess cash to maintain drawer security.
- Increased efficiency within the teller line by sharing best practices among colleagues, leading to shorter wait times for customers.
- Supervised teller operations, ensuring accurate cash handling and adherence to banking procedures.
- Trained new tellers on transaction processing, balancing, and customer service standards.
- Coached staff on service quality, accuracy, and cross-selling practices.
- Enhanced branch operations through effective management of daily bank teller activities and workflow prioritization.
- Enhanced the overall customer experience by working closely with the team to identify and address specific areas for service improvement.
- Maintained a secure work environment by enforcing safety protocols and conducting regular audits of vaults, cash drawers, and security systems.
Bank Teller
3 Months- Processed customer banking transactions accurately while maintaining compliance with security and verification procedures.
- Resolved account inquiries and service requests using clear communication and active listening.
- Balanced cash drawers and reconciled transaction records with consistent attention to detail.
- Verified customer identity before completing deposits, withdrawals, and account updates.
- Processed deposits, withdrawals, transfers, and payments with consistent transaction accuracy.
- Balanced cash drawer daily and resolved variances through careful reconciliation.
- Verified customer identification and maintained compliance with banking policies and procedures.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
GSR
3 Months- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
Sales Associate
13 Years- Delivered guest service by answering questions and resolving concerns on sales floor.
- Stocked merchandise and maintained organized shelves to support shopping experience.
- Performed zoning tasks to keep aisles clean, aligned, and guest-ready.
- Supported self-checkout and register operations during high-traffic store periods.
- Communicated product information to help guests locate items and make selections.
- Followed Target service standards while balancing multiple tasks in fast-paced environment.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
High School Diploma
Skills
Branch operations management
Customer service
Customer relationships
Excellent time management skills
Attention to detail
Excellent work ethic
Team supervision
Verbal/written communication
Strong team-builder
Employee development
Staff management
Decision-making
Cash handling
Relationship building
Team player
Training and development
Product training
Goals and performance
Work prioritization
Friendly
Shift scheduling
Multi-tasking
Strong interpersonal skills
Timeline
Branch Manager 1
PECU
03.2019 - 01.2025Read More
Bank Teller
IBC
11.2018 - 02.2019Read More
GSR
Super Shuttle
08.2018 - 11.2018Read More
Sales Associate
Target
11.2013 - 2018Read More
Eastside Memorial High School
High School Diploma
Read More