Maria Ceniceros
5501 Ross Road Apt 412 Del Valle,TX
Summary
Dynamic Shift Leader at Taco Cabana with a proven track record in enhancing customer satisfaction and operational efficiency. Expert in cash handling and team leadership, I successfully trained staff and optimized inventory management, resulting in improved service delivery and reduced waste. Committed to fostering a positive work environment and resolving customer complaints effectively.
Overview
7
7
years of professional experience
Work History
Shift Leader
Taco Cabana
Bastrop, TX
11.2019 - 06.2026
- Supervised team members to ensure compliance with operational standards and customer service excellence.
- Trained new employees on food safety protocols and efficient service techniques.
- Managed inventory levels to support smooth kitchen operations and minimize waste.
- Implemented scheduling adjustments to optimize staff coverage during peak hours.
- Conducted regular quality checks to maintain high standards of food presentation and taste.
- Resolved customer complaints effectively, ensuring satisfaction and fostering loyalty.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Education
High School Diploma -
Pride High School
Lockhart, TX05-2015
Skills
- Positive attitude
- Cash handling
- Problem-solving
- Flexible schedule
- Customer service focus
- Customer service management
Team leadership
- Team collaboration and leadership
- POS system operation
- Inventory counts
- Complaint resolution
- Sales and upselling
- Shift paperwork completion
Languages
English and Spanish
Professional Working
Timeline
Shift Leader
Taco Cabana
11.2019 - 06.2026
High School Diploma -
Pride High School