Maria Cervantes
Cloud
Summary
Hard working individual that is aiming to leverage my abilities to successfully fill the vacancies of the company. Reliable to meet and exceed companies needs. Customer-focused supervisor with a strong ability to resolve conflicts and enhance satisfaction levels. Demonstrated expertise in data management using advanced Microsoft Excel functions, streamlining reporting processes and improving efficiency. Successfully managed diverse teams to ensure optimal performance and workflow consistency. Committed to implementing strategies that elevate the customer experience and drive repeat business
Overview
2
2
Languages
2027
2027
years of professional experience
Work History
Front Desk Lead
Valora Medical Group
Orlando, FL
2026 - Current
- Supervised front desk workflows, ensuring smooth patient check-in, scheduling, and registration processes.
- Coordinated appointment calendars, balancing provider availability with patient needs and visit types.
- Verified insurance information, collected demographics, and updated electronic records for accurate intake.
- Resolved patient inquiries with professionalism, directing concerns to appropriate clinical or administrative staff.
Front Desk
MedFlorida Medical Centers
09.2024 - 2026
- Managed check-in and check-out processes efficiently, contributing to a smooth guest experience.
- Provided exceptional customer service by greeting guests and ensuring a welcoming atmosphere.
- Handled guest inquiries and resolved issues promptly to maintain high satisfaction levels.
- Processed payments and managed cash transactions accurately to ensure financial integrity.
- Assisted in training new front desk staff, fostering a collaborative team environment.
- 2548 Simpson Rd
Commissary Supervisor
Aamark
Orlando, Florida
08.2021 - 08.2024
- Utilized advanced features in Microsoft Excel to create complex data models and streamline reporting processes.
- Resolved conflicts and addressed client concerns effectively, maintaining a high level of customer satisfaction.
- Utilized inventory management software to track stock levels and forecast demand accurately.
- Managed daily operations and ensured smooth workflow.
- Led cross-functional teams to drive project initiatives and deliver results on time.
- Watched for and recognized security risks and thefts. Described merchandise and explained use, operation and care of merchandise to customers.
Customer Service Manager
Walmart
Lake Nona, Orlando, Florida
02.2016 - 08.2021
- Developed and implemented customer service policies that enhanced customer satisfaction.
- Managed a team of customer service representatives, providing training and support to improve service delivery and employee performance.
- Created an effective scheduling system that improved team productivity by ensuring optimal coverage during peak hours.
- Handled cash, credit, and debit transactions with a high level of accuracy.
- Trained new cashiers on company policies, customer service techniques, and cash handling procedures.
- Team Player.
Education
High School Diploma - undefined
Saint Cloud High School
01.2007
Skills
- Customer Engagement
- Workflow Management
- Problem Solving
- Leadership
- Time Management
- Team Training
- Customer Service
- Microsoft Excel
- Locating Merchandise
- Exceeding Customer Expectations
- Adaptable and Flexible
Personal Information
Title: Front Desk
Languages
English
Spanish
Timeline
Front Desk
MedFlorida Medical Centers
09.2024 - 2026
Commissary Supervisor
Aamark
08.2021 - 08.2024
Customer Service Manager
Walmart
02.2016 - 08.2021
High School Diploma - undefined
Saint Cloud High School
Front Desk Lead
Valora Medical Group
2026 - Current