LYDIA WILEY
Summary
Dynamic office manager specializing in enhancing workflow efficiency and service delivery through effective staff scheduling and improved patient registration protocols. Committed to fostering innovation and team collaboration, utilizing skills in crisis management and customer engagement to drive organizational success.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Front Desk Lead
Gastrointestinal Endoscopy Center
Chalfont, Pennsylvania
05.2026 - Current
- Oversaw front desk operations to facilitate seamless patient check-in and scheduling.
- Managed staff schedules and delegated tasks to optimize workflow efficiency.
- Addressed patient inquiries, delivering essential information about procedures and services.
- Developed and implemented improved protocols for patient registration and insurance verification.
- Processed cash payments and credit card transactions accurately and efficiently.
PSR/Receptionist
Matossian Eye Associates
12.2025 - Current
- Delivered prompt customer service by effectively addressing patient inquiries and concerns.
- Coordinated patient scheduling and appointments to optimize office workflow.
- Maintained accurate patient records using electronic health record (EHR) systems.
- Processed insurance claims while ensuring adherence to company policies.
Office Manager
Perry Family Chiropractic
06.2024 - 09.2025
- Managed the practice's social media and marketing by creating daily content for Facebook and Instagram.
- Managed the front desk by handling phone calls, sending daily text reminders, and scheduling appointments.
- Managed patient information, including insurance details and clinical notes, using business software.
- Tracked patient payments manually, collecting payments in various forms.
- Created business-related artwork, designed and sold merchandise, and developed essential oils for patients.
- Maintained relationships with patients while providing professional leadership.
- Assisted patients with chiropractic tools, including traction and stretching equipment.
- Assisted the doctor during new patient evaluations by providing information on medical history.
- Maintained a clean facility and ensured office inventory was fully stocked.
- Designed informative flyers to educate patients about care and treatment options.
- Streamlined front desk operations to improve appointment scheduling efficiency and reduce patient wait times.
Office Manager and Receptionist/Secretary
AWTS
09.2012 - 06.2024
- Coordinated office operating procedures, handling phone communications, scheduling deliveries and service calls, addressing customer needs professionally, and maintaining organized filing and information processing.
- Managed and processed bi-weekly company payroll accurately and timely.
- Oversaw receiving and filing of invoices, tracked payments, managed cash disbursement, and reconciled bank and credit card accounts to ensure accurate financial records.
- Maintained and filed confidential records to ensure security and compliance with company policies., such as employee records, contract negotiations, and any notes and data related to those files.
- Compiled and sorted test result data for diagnostic analysis, supporting informed decision-making in diagnostic processes.
Quality Assurance/Direct Care Worker
Lifepath Inc
11.2022 - 10.2023
- Monitored caregivers and individuals with diverse diagnoses including autism, IDD, cerebral palsy, and dementia to ensure quality care and safety.
- Direct care work, preparing meals and feeding individuals, showering them, dressing, doing an activity with them, assisting at day program, administering medications, JG tube and Gtube handling.
- Supported associate directors in delivering medications to ensure timely administration for residents.
- Reported any abuse, neglect, concerning issues, or maintenance needs on the house.
- Correcting staff/supervisors on how to handle individuals.
- Duties require driving a company vehicle for up to 35 houses all over Bucks and Montgomery County to quality check and inspect them.
- Executed office tasks including filing, data entry, managing correspondence, conducting overnight fire drills, and performing safety inspections to maintain regulatory compliance.
Quality Assurance Analyst
Amcord Care
01.2020 - 10.2022
- Conducted quality control reviews for complex health care plans, identified application errors, and recommended tailored solutions for individual customer plans.
- Trusted with the handling, filing, and review of clients’ confidential documentation to include insurance details and healthcare paperwork.
- Maintained attention to detail in a high-pressure work environment.
- Provides adequate and effective communication with supervisors, colleagues, and employees of Amcord.
- Coordinated daily distribution of assignments and schedules to ensure timely completion and adherence to project deadlines.
- Known as the go-to-resource for new challenges and have been accepting training for new work / skills on a weekly basis.
- Participated in weekly management meetings to review priorities and align on upcoming assignments.
Service Coordinator
Amcord Care
07.2019 - 01.2020
- Operated computer systems to perform various tasks efficiently. that requires fast typing abilities and computer program skills.
- Manages the logistics of 80+ clients on a regular basis.
- Submitted paperwork (hard and soft copies) associated with client health checks efficiently and on time.
- Responsible for in person weekly check-ins for up to 5 clients a week, often requiring driving up to 24 hours round trip.
- Completing in-home assessments of clients to document health information and submit paperwork for additional requested/recommended services.
- Monitors the client’s living conditions to include; safety, nutrition, cleanliness, drug or alcohol use, cognitive issues, abuse from family member or caregiver.
- Contact with clients regularly to monitor health and safety. Communication with other agencies to monitor client’s needs, regularly making corrections / updates to the client's health files.
- Communication with insurance agencies to recommend services for clients.
Education
Highschool Diploma -
PA HomeSchoolers
Nursing
Bucks County Community College
Skills
- Excel, Microsoft Office, Word, Adobe Pro, QuickBooks, Canva, Docusign, PowerPoint, Team Collaboration, Problem Solving, Customer Engagement, Inventory Management, Creative Design, Data Analysis, Crisis Management
Certification
CPR, Drivers Safe, Med Certified, Jtube & Gtube Certified, Food Safety, Fire Safety.
Timeline
Front Desk Lead
Gastrointestinal Endoscopy Center
05.2026 - Current
PSR/Receptionist
Matossian Eye Associates
12.2025 - Current
Office Manager
Perry Family Chiropractic
06.2024 - 09.2025
Quality Assurance/Direct Care Worker
Lifepath Inc
11.2022 - 10.2023
Quality Assurance Analyst
Amcord Care
01.2020 - 10.2022
Service Coordinator
Amcord Care
07.2019 - 01.2020
Office Manager and Receptionist/Secretary
AWTS
09.2012 - 06.2024
Highschool Diploma -
PA HomeSchoolers
Nursing
Bucks County Community College