MARIA CHAVEZ
Denver
Summary
Proactive and detail-oriented Office Coordinator with 15+ years of experience in patient intake, care coordination, and healthcare administration. Fluent in English and Spanish, skilled in managing electronic health records (EHR), appointment scheduling, insurance verification, and front-office operations. Adept at supporting clinical teams, improving workflow efficiency, and delivering an exceptional patient experience in fast-paced medical environments. Committed to maintaining HIPAA compliance, promoting clinic services, and fostering a welcoming, professional atmosphere for all patients.
Overview
27
27
years of professional experience
Work History
Office Coordinator
Rocky Mountain Men’s Clinic
Denver, CO
06.2021 - Current
- Serve as the primary point of contact for patients, managing check-in/check-out processes.
- Coordinate new patient onboarding, including intake form distribution, appointment reminders, and follow-ups.
- Support clinical staff by preparing patient charts, coordinating referrals, and managing lab results.
- Handle administrative tasks including supply inventory, billing, payments, and processing communications.
- Maintain accurate patient records in the EHR system, ensuring HIPAA compliance.
- Educate patients on clinic services and guide them through treatment options in a professional manner.
- Accomplishments:
- Improved patient appointment adherence by 25% through streamlined reminder and follow-up protocols.
- Reduced front-office processing errors by 30% by implementing updated EHR documentation procedures.
Therapy Scheduler
Optimal Home Care
Denver, CO
03.2024 - 04.2025
- Scheduled patient therapy sessions, coordinating availability with multiple therapists.
- Monitored patient progress and updated treatment notes in the EHR system.
- Communicated with patients to confirm appointments and reschedule as needed.
- Assisted in onboarding new patients and coordinating referrals.
- Accomplishments:
- Increased scheduling efficiency by 20% through improved workflow and calendar management.
- Enhanced patient satisfaction scores by 15% with proactive communication and follow-ups.
Care Coordinator
Agape Hospice & Palliative Care
Greenwood Village, CO
11.2024 - 12.2024
- Coordinated patient care plans in collaboration with healthcare teams to ensure seamless service delivery.
- Developed and implemented strategies for improving patient outcomes through efficient resource allocation.
- Monitored compliance with regulatory standards and best practices in hospice care operations.
- Facilitated communication between patients, families, and interdisciplinary teams to address concerns effectively.
Care Coordinator
Bloom Hospice
Lakewood, CO
12.2023 - 10.2024
- Trained and mentored new staff on care coordination protocols and systems utilized by the organization.
- Analyzed patient data to identify trends and develop targeted interventions for enhanced care quality.
- Led initiatives aimed at enhancing patient satisfaction through feedback collection and process improvements.
- Oversaw scheduling of services to optimize staff utilization while maintaining high-quality patient care standards.
Coordinator
Century Hospice
Glendale, CO
01.2021 - 05.2022
- Managed schedules, milestones, and administrative processes for patient care teams.
- Facilitated interdepartmental communication to streamline workflows and patient transitions.
- Assisted in documenting patient progress and updating records in the EHR.
- Accomplishments:
- Reduced administrative bottlenecks by 20% by introducing standardized workflow procedures.
- Improved cross-department communication efficiency, decreasing patient intake delays by 15%.
Care Coordinator
Halcyon Hospice & Palliative Care
Mead, CO
01.2018 - 09.2021
- Coordinated individualized care plans for patients with diverse medical needs.
- Conducted assessments, scheduled visits, and tracked patient progress in the EHR.
- Provided patient education on disease management and treatment compliance.
- Accomplishments:
- Increased patient care plan adherence by 30% through structured follow-up processes.
- Streamlined scheduling process, reducing patient wait times by 25%.
Medical Assistant
West Physicians / Century Hospice
Glendale, CO
01.2016 - 01.2018
- Supervised a team of medical assistants and ensured regulatory compliance.
- Managed patient intake, documentation, and daily office operations.
- Trained and mentored junior staff on clinical procedures and administrative tasks.
- Accomplishments:
- Increased staff productivity by 20% through targeted training programs.
- Reduced patient intake errors by 35% through workflow optimization.
Medical Assistant
Centura
Denver, CO
01.2010 - 12.2015
- Assisted physicians during examinations, procedures, and medication administration.
- Maintained patient records, scheduled appointments, and conducted basic lab tests.
- Monitored inventory and managed office supplies.
- Accomplishments:
- Improved record accuracy by 30% through systematic EHR updates.
- Enhanced patient satisfaction by 20% via efficient front-office support.
Medical Assistant
Caritas Clinic / East Side Clinic
Denver, CO
09.1999 - 06.2009
- Conducted patient assessments, coordinated pharmacy refills, and supported clinical staff.
- Managed check-in/check-out procedures and addressed patient inquiries.
- Assisted with front-office administrative tasks and EHR documentation.
- Accomplishments:
- Streamlined patient intake process, reducing wait times by 25%.
- Increased efficiency in appointment scheduling by 20% through improved workflows.
Education
Medical Assistant Program -
Concorde Career College
01-1999
High School Diploma - undefined
John F. Kennedy High School
01-1998
Skills
- Administrative Leadership
- Patient Scheduling
- New Patient Onboarding
- Referral Coordination
- Medical Billing
- Appointment Reminders
- Insurance Verification
- Clinical Team Support
- Front Desk Operations
- Patient Communication
- HIPAA Compliance
- Documentation & Reporting
- Lab Results Tracking
- Workflow Optimization
- Office Management
LANGUAGES
English
Spanish
Timeline
Care Coordinator
Agape Hospice & Palliative Care
11.2024 - 12.2024
Therapy Scheduler
Optimal Home Care
03.2024 - 04.2025
Care Coordinator
Bloom Hospice
12.2023 - 10.2024
Office Coordinator
Rocky Mountain Men’s Clinic
06.2021 - Current
Coordinator
Century Hospice
01.2021 - 05.2022
Care Coordinator
Halcyon Hospice & Palliative Care
01.2018 - 09.2021
Medical Assistant
West Physicians / Century Hospice
01.2016 - 01.2018
Medical Assistant
Centura
01.2010 - 12.2015
Medical Assistant
Caritas Clinic / East Side Clinic
09.1999 - 06.2009
High School Diploma - undefined
John F. Kennedy High School
Medical Assistant Program -
Concorde Career College
CORE COMPETENCIES
- Experienced in managing patient intake, appointments, records, and front-office operations
- Adept at supporting clinical staff, coordinating care, and facilitating workflows efficiently
- Skilled in electronic health records (EHR), HIPAA compliance, and data management
- Proficient in insurance verification, billing, payment processing, and administrative procedures
- Strong communication skills, providing excellent patient service and professional interaction
- Well-versed in organizing schedules, reminders, follow-ups, and multi-patient coordination tasks
- Outstanding interpersonal abilities, fostering collaboration and teamwork in office environments
- Exceptional organizational skills with multitasking capabilities and attention to operational details
- Proactive in promoting clinic services and guiding patients through healthcare processes