Maria Christiani-Dixon
Clark,NJ
Summary
Training professional with leadership experience in team member and management development, process improvements, performance management and curriculum design. Versatile Senior Manager specializing in Training and Development and skilled at planning, implementing and overseeing key improvements to drive business growth and efficiency. Pursuing new professional challenges with a growth-oriented company.
Overview
24
24
years of professional experience
Work History
Senior Manager of Field Training and Development
Millers Ale House
Orlando, FL
04.2014 - Current
- Communicate with new managers via email to inform them on training schedules and MAH expectations.
- Facilitate classrooms including but not limited to Leadership Camps, MIT Follow Ups, new MAH initiatives and Career Development Sessions.
- Responsible for LMS course development, maintenance and implementation.
- Organized and created manuals, visual aids and other educational material used in each Training Restaurant.
- On-boarding and supporting MITs throughout training.
- Maintained compliance certifications for MITs and FOH Team Members.
- Mentored Team Members and MITs, providing constructive feedback, which improved job efficiency.
- Alternated training methods to diversify instruction, strengthen learning opportunities and enhance program success.
- Implemented new learning strategies depending upon employees' skill levels.
Manager
Millers Ale House
Paramus, NJ
04.2012 - 02.2014
- Was part of the Opening Team for the Paramus location.
- Performed opening and closing duties, printing sales reports, setting up for incoming shifts, and preparing cash drawers.
- Onboarded new employees with training and new hire documentation.
- Responsible for all training within the restaurant with Team Members and MITs, as the Head Coach.
- Cross-trained existing employees to maximize team agility and performance.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Manager
Maggiano's Restaurant
Hackensack, NJ
09.2010 - 03.2012
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
Manager
Uno Chicago Grill
Clifton, NJ
02.2007 - 02.2010
- Onboarded new employees with training and new hire documentation.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Applied customer feedback to develop process improvements and support long-term business needs.
Certified NRO Trainer, Shift Supervisor, Bartender
Uno Chicago Grill
South Plainfield, New Jersey
01.2001 - 02.2007
- Primary person responsible for office administration and Human Resource files
- Provided training to new Team Members in new restaurants.
- Facilitate classrooms for menu training and restaurant fundamentals.
- Prepared weekly work schedules for FOH team members
- Promoted to one of the first 15 nationwide employees for the shift supervisor program.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Conducted regular inventories of bar and drink supplies to keep stock on hand and avoid expensive rush orders.
- Bartend in high volume fast casual restaurant.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Skills
- Brand Loyalty
- Guest Relations
- Strong Interpersonal Skills
- Providing Feedback
Timeline
Senior Manager of Field Training and Development
Millers Ale House
04.2014 - Current
Manager
Millers Ale House
04.2012 - 02.2014
Manager
Maggiano's Restaurant
09.2010 - 03.2012
Manager
Uno Chicago Grill
02.2007 - 02.2010
Certified NRO Trainer, Shift Supervisor, Bartender
Uno Chicago Grill
01.2001 - 02.2007