Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Maria Conde

2 Auburn Ct Apt C,VA

Summary

Dynamic and dependable professional with extensive experience as a Ramp Agent at Southwest Airlines. Proven expertise in baggage handling and aircraft marshalling, complemented by strong problem-solving skills. Recognized for enhancing operational efficiency and ensuring compliance with safety procedures, consistently delivering exceptional service in fast-paced environments.

Overview

2027
2027
years of professional experience

Work History

Ramp Agent

Piedmont Airlines

Ramp Agent

Southwest Airlines
Washington DC
2023 - 2024
  • Loaded and unloaded baggage, ensuring timely aircraft turnaround.
  • Operated ground support equipment for efficient ramp operations.
  • Conducted safety checks on equipment and vehicles to maintain compliance.
  • Collaborated with team members to streamline cargo handling processes.

Costumer Service Agent

British Airways
Dulles, VA
2024 - Current
  • Provided exceptional customer support via telephone and email, resolving inquiries effectively.
  • Assisted customers with flight bookings, changes, and cancellations in a timely manner.
  • Collaborated with team members to enhance service delivery and operational efficiency.
  • Managed customer complaints by identifying issues and offering appropriate solutions.

Education

High School Diploma -

Academia
08.1987

Skills

  • Problem-solving
  • Loading and unloading
  • Ramp service
  • Aircraft marshalling
  • Customer service
  • Safety procedures
  • Safety procedures compliance
  • Baggage handling
  • Heavy lifting
  • Marshaling aircraft
  • Team leadership
  • Crew assistance
  • Baggage management
  • Baggage tag checks
  • Flexible schedule
  • Dependable and responsible
  • Ground support services
  • Freight handling
  • Aviation regulations
  • Cargo equipment operation
  • Quality control
  • Workload management
  • Passenger assistance
  • Hazardous materials
  • Ramp checklist completion
  • Equipment inspection
  • Aircraft safety checks
  • Baggage service collaboration
  • Weight and balance determination
  • TSA collaboration
  • Traveler escort

Languages

Spanish
Full Professional

Timeline

Ramp Agent

Piedmont Airlines

Ramp Agent

Southwest Airlines
2023 - 2024

Costumer Service Agent

British Airways
2024 - Current

High School Diploma -

Academia
Maria Conde