Caleb Cortez
New York,NY
Summary
Dedicated accounting student with hands-on experience in customer service and operations. Developed strong communication and problem-solving skills while managing cash transactions and ensuring smooth day-to-day operations at a golf camp.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Golf Operations Assistant
Glen Cove Golf Club
Glen Cove, NY
06.2023 - Current
- Handled cash transactions and managed the cash register.
- Provided customers with information regarding fees, services, and amenities.
- Greeted guests upon arrival to ensure a positive experience.
- Answered incoming calls from members and patrons to answer questions or provide assistance.
- Processed payments for green fees, carts rentals, range tokens.
- Handled complaints in a professional manner while striving for customer satisfaction.
- Maintained accurate records of daily play and golf cart usage.
- Trained and supervised golfers in proper techniques and etiquette.
- Supported the organization and coordination of golf tournaments and events, including setup, registration management, logistical support, and record-keeping.
- Contributed to facility management by ensuring the golf course and surrounding areas were clean and well-maintained.
- Managed the pro shop, including inventory control, merchandising, and financial transactions.
Education
High School Diploma -
Glen Cove High School
Glen Cove, NY06.2024
Associate of Science - Accounting
LaGuardia Community College
Long Island City, NYSkills
- Microsoft Office (Word, Excel, PowerPoint)
- Cash Handling
- Customer Service
- Problem-solving abilities
- Money Management
- Supervisory skills
- Conflict Resolution
- Training and Development
- Bilingual Communication
- Record keeping
- Communication Skills
- Time management
Certification
- High School Diploma, 06/2024
- Accounting Associate of Science, Present
Languages
Spanish
Native/ Bilingual
Accomplishments
- The Ben H. Williams Jr. GCMGC Golf Scholarship, Glen Cove Golf Club, Sole recipient of this scholarship, recognizing exceptional performance and achievement in the golf community.
- Varsity Golf Team Award, Glen Cove Golf Club, Awarded to each member of the varsity golf team for exceptional performance and contribution. Received individual certificate for team achievement.
- New York State Seal of Biliteracy, New York State Education Department (NYSED), Recognized for demonstrating a high level of proficiency in English and Spanish.
- AP Spanish Language and Culture Honor Award, Glen Cove High School, Recognized as the top student in the AP Spanish Language and Culture course for exceptional performance and achievement.
- ENL III Award, Glen Cove High School, Recognized as the top student in the ENL III (English as a New Language) course for outstanding academic performance and achievement.
References
References available upon request.
Timeline
Golf Operations Assistant
Glen Cove Golf Club
06.2023 - Current
- High School Diploma, 06/2024
- Accounting Associate of Science, Present
High School Diploma -
Glen Cove High School
Associate of Science - Accounting
LaGuardia Community College
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