Richard M. Pfluger
Palm City,FL
Summary
Seasoned Operations Manager and talented leader with years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
58
58
years of professional experience
Work History
General Manager/Director of Golf Operations
KVZ Golf, LLC Dba Palm Cove Golf Club
10.2020 - 11.2022
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Trained, coached and mentored staff to support smooth adoption of new growth program.
- Partnered with vendors and suppliers to effectively manage and budget.
- Devised processes to boost long-term business success and increase profit levels.
Director of Sales and Marketing
KVZ Golf, LLC Dba Palm Cove Golf Club
04.2020 - 09.2020
- Performed competitive analyses and adjusted sales and marketing strategies accordingly.
- Analyzed sales and marketing data for improved strategies.
- Cultivated and maintained strategic alliances with key partners and vendors.
- Managed sales promotions and marketing strategies on major social media sites.
- Organized promotional events and interacted with community to increase sales volume.
Customer Service Representative
KVZ Golf, LLC Dba Palm Cove Golf Club
05.2018 - 04.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Teacher
Somerset College Preparatory School
08.2018 - 04.2019
- Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives.
- Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Incorporated multiple types of teaching strategies into classroom.
Teacher
Martin County School District
01.2009 - 06.2017
- Planned and implemented integrated lessons to meet national standards.
- Graded and evaluated student assignments, papers and course work.
- Encouraged creative thinking and motivated students by addressing individual strengths and weaknesses based on standardized testing results.
- Developed and implemented lesson plans that addressed general students as well as those with individualized 504 plans as part of integrated classroom.
- Attended and facilitated IEP meetings for students and families.
Summer Camp Director
Martin Downs Sports Resort
05.2011 - 08.2014
- Planned activities, events and field trips to enrich student development.
- Arranged packed activity schedule with numerous outdoor activities, crafts and learning opportunities.
- Coached and mentored camp counselors and instructors in effective strategies for relating to students and teaching important life skills.
Site Director
USGA/LPGA Girls' Golf
08.2011 - 09.2013
- Networked among area professionals to improve financial backing, operational planning and overall performance.
Junior Golf Instructor
Rockland (MA) Golf Club
05.1996 - 09.2010
- Coordinated lessons with head pro, golf shop, range and necessary departments.
- Taught individual and group lessons for all ages, including18-hole play and swing analysis.
- Observed students during practice to detect and correct mistakes.
Mortgage Banker
Various
09.1984 - 12.2007
- Evaluated client financial positions and identified most appropriate banking products.
- Located and pre-qualified customers for mortgages.
- Produced and executed loan packages.
- Networked with realtors and current clients to generate referrals.
Local Tour Director
US Kids Golf
05.2005 - 09.2006
- Built personal relationships with guests to promote positive experiences.
- Developed tour programming to enhance guest experiences.
- Maintained energy and enthusiasm in fast-paced environment.
Education
Bachelor of Arts - English
Skills
- Sales Promotion
- Records Organization and Management
- Human Resources Oversight
- Motivational Leadership
- Policy Development and Enforcement
- Management Training
- Department Oversight
- Hiring and Onboarding
- Compliance Requirements
- Customer Loyalty
- Recreational Sports
- POS Inventory System Operation
- Expense Monitoring
Accomplishments
- Supervised team of 25 staff members.
- Oversaw Golf Shop, Outside Operations, Grounds and Food & Beverage
- Earned the “All Area Coach of the Year” Award in 2020 for High School Golf.
2019-2020 All Area Coach of the Year
Guided Jensen Beach High School to the State Championship for the first time in school history.
The boys won the District Championship, Treasure Coast Conference Championship, Sailfish Point HS Invitational and placed third at regionals.
I took this experience as, not only a testament to their own commitment, but as an example of my ability tp motivate people.
Timeline
General Manager/Director of Golf Operations - KVZ Golf, LLC Dba Palm Cove Golf Club
10.2020 - 11.2022
Director of Sales and Marketing - KVZ Golf, LLC Dba Palm Cove Golf Club
04.2020 - 09.2020
Teacher - Somerset College Preparatory School
08.2018 - 04.2019
Customer Service Representative - KVZ Golf, LLC Dba Palm Cove Golf Club
05.2018 - 04.2020
Site Director - USGA/LPGA Girls' Golf
08.2011 - 09.2013
Summer Camp Director - Martin Downs Sports Resort
05.2011 - 08.2014
Teacher - Martin County School District
01.2009 - 06.2017
Local Tour Director - US Kids Golf
05.2005 - 09.2006
Junior Golf Instructor - Rockland (MA) Golf Club
05.1996 - 09.2010
Mortgage Banker - Various
09.1984 - 12.2007
Georgetown University - Bachelor of Arts, English
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