Maria Cortez
Farmers Branch
Summary
Results-driven Legal Operations Supervisor with expertise in employee training, process improvement, and staff supervision, dedicated to enhancing operational efficiency and service quality.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Legal Operations Supervisor - Suit Team
Scott & Associates
Plano
06.2012 - Current
- Supervised daily operations to ensure efficient workflow and productivity.
- Trained new employees on company policies and operational procedures.
- Implemented process improvements to enhance operational efficiency and service quality.
- Collaborated with management to develop strategic plans for operational growth.
- Provided support to other departments as needed to meet organizational goals.
- Assisted in the hiring process by conducting interviews and making recommendations for new hires.
- Identified areas for improvement and implemented new processes to enhance overall company quality and performance.
Insurance Agent
State Farm - Kay Patel
Plano
04.2011 - 05.2012
- Assisted clients in selecting appropriate insurance policies based on individual needs.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Educated clients on policy features, benefits, and coverage options during consultations.
- Collaborated with team members to streamline the insurance application process effectively.
- Participated in ongoing training sessions to stay updated on industry trends and regulations.
- Educated customers on the importance of maintaining adequate insurance coverage.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
- Conducted meetings or phone calls with potential clients to present insurance policies and answer questions.
Return Processing Supervisor
Andra Group LP
Dallas
10.2006 - 04.2011
- Managed daily operations of returns processing for a large retail company.
- Coordinated with warehouse teams to optimize product restocking from returns.
- Implemented quality checks to maintain standards in returned items processing.
- Resolved customer inquiries related to return policies and procedures effectively.
Education
High School Diploma -
Thomas Jefferson High School
Dallas, TX01-2008
Skills
- Adaptability
- Problem solving
- Employee training
- Contract management
- Attention to detail
- Staff supervision
- Process improvement
Languages
Spanish
Native/ Bilingual
Certification
- Insurance Agent License 2012
Affiliations
- Volunteer in The Friendship House (Food Pantry) - Currently
- Volunteer in the Children's Ministry - Summer 2025
- Mission Trip to Ecuador - February 2025 & February 2026
Timeline
Legal Operations Supervisor - Suit Team
Scott & Associates
06.2012 - Current
Insurance Agent
State Farm - Kay Patel
04.2011 - 05.2012
Return Processing Supervisor
Andra Group LP
10.2006 - 04.2011
High School Diploma -
Thomas Jefferson High School