Maria Cristina Jimenez
Budd Lake
Summary
Experienced professional with 25+ years supporting business operations in technical environments, now focused on administrative roles. Highly organized and detail-oriented, with a strong ability to manage documentation, coordinate tasks, and support team workflows. Known for reliability, problem-solving, and maintaining efficient day-to-day operations.
Overview
29
29
years of professional experience
Work History
Senior Applications Developer & Support Specialist
TMP Direct
Mt. Olive, NJ
04.2019 - 12.2024
- Collaborated with leadership to streamline processes and implement technical solutions that improved team efficiency and workflow.
- Developed, tested, and maintained in-house applications for internal teams and external clients, ensuring reliability and performance.
- Performed comprehensive testing and debugging of applications prior to deployment.
- Created and updated Standard Operating Procedures to support consistent and efficient technical operations.
- Provided technical support to users, troubleshooting software, CRM, and system issues to minimize downtime.
- Managed phone system setup, maintenance, and integration with CRM, ensuring optimal functionality for call center operations.
- Trained and supported call center agents on technical systems, software, and troubleshooting procedures.
- Analyzed data to identify opportunities for system improvements and enhanced performance.
- Project Coordinator / Administrative Support (Held alongside Senior Applications Developer and Support Specialist role, April 2019 – December 2024)
- Kept multiple projects organized, ensuring deadlines were met and quality stayed high.
- Prepared clear project documents, test plans, and reports for the team.
- Handled scheduling, correspondence, and day-to-day administrative tasks.
- Shared updates with stakeholders and helped keep everyone on the same page.
Programmer Analyst
TMP Direct
Mt. Olive, NJ
12.1998 - 04.2019
- Built and maintained applications to handle data efficiently.
- Made systems work better together by improving interfaces.
- Worked closely with internal clients to understand their needs and deliver solutions.
- Kept accurate records of system changes and updates.
- Maintained and improved existing applications to keep things running smoothly.
- Developed custom in-house applications used internally and by outside clients.
Programmer Analyst
Storis Management Systems
Parsippany, NJ
11.1995 - 12.1998
- Developed and customized programs based on client needs.
- Improved existing systems for better performance.
- Provided IT support to internal users.
- Helped streamline processes and update documentation.
Education
Bachelor of Science - Management Information Systems
St. Peter’s University
Jersey City, NJSkills
- Programming & Databases: Pick / Universe / Unidata
- Systems & Tools: ASR (Automatic Speech Recognition) Software, CRM Integration, Microsoft Office, Adobe RoboHelp
- Development: User Interface Design, Data Analysis, Workflow Automation, In-House and Client-Facing Application Development
- Other: Phone System Management (IVR, Call Routing, Monitoring, Reporting)
- Project Management
- Team Collaboration
- Problem Solving
- Quick Learner
- Attention to Detail
- Reliable and Self-Motivated
Timeline
Senior Applications Developer & Support Specialist
TMP Direct
04.2019 - 12.2024
Programmer Analyst
TMP Direct
12.1998 - 04.2019
Programmer Analyst
Storis Management Systems
11.1995 - 12.1998
Bachelor of Science - Management Information Systems
St. Peter’s University